:root{--bg:#0B1220;--bg2:#111827;--bg3:#162033;--bg4:#1d2940;--bg5:#24314b;--border:#ffffff14;--border2:#ffffff22;--border3:#ffffff2f;--text:#E5E7EB;--text1:#E5E7EB;--text2:#9CA3AF;--text3:#6B7280;--green:#22C55E;--green2:#16A34A;--green3:#166534;--glow:#22C55E22;--blue:#60A5FA;--blue2:#3B82F6;--orange:#F59E0B;--red:#EF4444;--purple:#8B5CF6;--cyan:#22D3EE;--r:18px;--r2:12px;--r3:10px;--shadow:0 20px 48px rgba(0,0,0,.32);--shell-grad:linear-gradient(180deg,#166534 0%,#0f3f27 100%);--panel-grad:linear-gradient(180deg,rgba(255,255,255,.05) 0%,rgba(255,255,255,.015) 100%);--chat-pattern:url("data:image/svg+xml,<svg xmlns='http://www.w3.org/2000/svg' width='200' height='200'><g fill='%23ffffff'><path transform='translate(10,8) scale(0.72)' opacity='0.055' d='M20 2H4c-1.1 0-2 .9-2 2v18l4-4h14c1.1 0 2-.9 2-2V4c0-1.1-.9-2-2-2z'/><path transform='translate(152,18) scale(0.68)' opacity='0.042' d='M12 21.35l-1.45-1.32C5.4 15.36 2 12.28 2 8.5 2 5.42 4.42 3 7.5 3c1.74 0 3.41.81 4.5 2.09C13.09 3.81 14.76 3 16.5 3 19.58 3 22 5.42 22 8.5c0 3.78-3.4 6.86-8.55 11.54L12 21.35z'/><path transform='translate(85,85) scale(0.72)' opacity='0.042' d='M12 17.27L18.18 21l-1.64-7.03L22 9.24l-7.19-.61L12 2 9.19 8.63 2 9.24l5.46 4.73L5.82 21z'/><path transform='translate(148,148) scale(0.72)' opacity='0.05' d='M20 2H4c-1.1 0-2 .9-2 2v18l4-4h14c1.1 0 2-.9 2-2V4c0-1.1-.9-2-2-2z'/></g><circle cx='93' cy='170' r='2.2' fill='%23ffffff' opacity='0.038'/><circle cx='101' cy='170' r='2.2' fill='%23ffffff' opacity='0.038'/><circle cx='109' cy='170' r='2.2' fill='%23ffffff' opacity='0.038'/></svg>"),radial-gradient(circle at 20% 20%,rgba(34,197,94,.08) 0,transparent 18%),radial-gradient(circle at 80% 0%,rgba(22,163,74,.07) 0,transparent 20%),radial-gradient(circle at 50% 100%,rgba(255,255,255,.03) 0,transparent 18%);}
[data-theme="light"]{--bg:#F5F8F6;--bg2:#FFFFFF;--bg3:#F2F7F3;--bg4:#E8F3EB;--bg5:#DBECDC;--border:#D9E4DC;--border2:#C6D7C9;--border3:#A7C7AE;--text:#1F2937;--text1:#1F2937;--text2:#6B7280;--text3:#8A948F;--green:#22C55E;--green2:#16A34A;--green3:#166534;--glow:#22C55E18;--blue:#2563EB;--blue2:#1D4ED8;--orange:#D97706;--red:#DC2626;--purple:#7C3AED;--cyan:#0891B2;--shadow:0 18px 42px rgba(31,41,55,.10);--shell-grad:linear-gradient(180deg,#166534 0%,#14532D 100%);--panel-grad:linear-gradient(180deg,rgba(255,255,255,.97) 0%,rgba(242,247,243,.94) 100%);--chat-pattern:url("data:image/svg+xml,<svg xmlns='http://www.w3.org/2000/svg' width='200' height='200'><g fill='%23166534'><path transform='translate(10,8) scale(0.72)' opacity='0.072' d='M20 2H4c-1.1 0-2 .9-2 2v18l4-4h14c1.1 0 2-.9 2-2V4c0-1.1-.9-2-2-2z'/><path transform='translate(152,18) scale(0.68)' opacity='0.058' d='M12 21.35l-1.45-1.32C5.4 15.36 2 12.28 2 8.5 2 5.42 4.42 3 7.5 3c1.74 0 3.41.81 4.5 2.09C13.09 3.81 14.76 3 16.5 3 19.58 3 22 5.42 22 8.5c0 3.78-3.4 6.86-8.55 11.54L12 21.35z'/><path transform='translate(85,85) scale(0.72)' opacity='0.058' d='M12 17.27L18.18 21l-1.64-7.03L22 9.24l-7.19-.61L12 2 9.19 8.63 2 9.24l5.46 4.73L5.82 21z'/><path transform='translate(148,148) scale(0.72)' opacity='0.065' d='M20 2H4c-1.1 0-2 .9-2 2v18l4-4h14c1.1 0 2-.9 2-2V4c0-1.1-.9-2-2-2z'/></g><circle cx='93' cy='170' r='2.2' fill='%23166534' opacity='0.052'/><circle cx='101' cy='170' r='2.2' fill='%23166534' opacity='0.052'/><circle cx='109' cy='170' r='2.2' fill='%23166534' opacity='0.052'/></svg>"),radial-gradient(circle at 20% 20%,rgba(34,197,94,.07) 0,transparent 18%),radial-gradient(circle at 80% 0%,rgba(22,163,74,.06) 0,transparent 20%),radial-gradient(circle at 50% 100%,rgba(255,255,255,.52) 0,transparent 18%);}
*{box-sizing:border-box;margin:0;padding:0;}
body{font-family:'Plus Jakarta Sans',sans-serif;background:linear-gradient(135deg,var(--bg) 0%,color-mix(in srgb,var(--bg) 78%, #04110b) 100%);color:var(--text);height:100vh;height:100dvh;overflow:hidden;display:flex;}

/* ══ LOGIN ══════════════════════════════════════════════ */
#login-screen{position:fixed;inset:0;background:var(--bg);display:flex;align-items:center;justify-content:center;z-index:1000;transition:opacity .4s;}
#login-screen.hidden{opacity:0;pointer-events:none;}
.login-card{width:400px;background:var(--bg2);border:1px solid var(--border2);border-radius:20px;padding:40px;position:relative;overflow:hidden;}
.login-card::before{content:'';position:absolute;top:-80px;right:-80px;width:200px;height:200px;background:radial-gradient(circle,var(--glow),transparent 70%);pointer-events:none;}
.login-logo{display:flex;align-items:center;gap:12px;margin-bottom:32px;}
.login-logo-icon{width:44px;height:44px;background:var(--green);border-radius:12px;display:flex;align-items:center;justify-content:center;}
.login-logo-icon svg{width:24px;height:24px;fill:#000;}
.brand-mark{position:relative;overflow:hidden;}
.brand-mark-img{width:100%;height:100%;object-fit:contain;display:block;}
.brand-mark-login.has-image{background:#fff;padding:6px;}
.brand-mark-sidebar.has-image{background:rgba(255,255,255,.96);padding:4px;border-radius:12px;box-shadow:0 10px 22px rgba(0,0,0,.12);}
.brand-mark-sidebar .brand-mark-img{object-fit:cover;border-radius:9px;}
.login-title{font-size:18px;font-weight:700;margin-bottom:6px;}
.login-sub{font-size:13px;color:var(--text2);margin-bottom:28px;}
.login-accounts{background:var(--bg3);border:1px solid var(--border2);border-radius:10px;padding:12px;margin-bottom:20px;}
.login-accounts-label{font-size:10px;font-weight:700;color:var(--text3);text-transform:uppercase;letter-spacing:.08em;margin-bottom:8px;}
.demo-account{display:flex;align-items:center;justify-content:space-between;padding:6px 8px;border-radius:6px;cursor:pointer;transition:background .1s;font-size:12px;}
.demo-account:hover{background:var(--bg4);}
.demo-account-role{padding:2px 6px;border-radius:4px;font-size:10px;font-weight:700;}
.role-superadmin{background:#ef444420;color:var(--red);}
.role-reseller{background:#f59e0b20;color:var(--orange);}
.role-admin{background:#3b82f620;color:var(--blue);}
.role-supervisor{background:#a855f720;color:var(--purple);}
.role-agent{background:#22c55e20;color:var(--green);}
.form-group{margin-bottom:16px;}
.form-label{font-size:11px;font-weight:700;color:var(--text3);text-transform:uppercase;letter-spacing:.05em;display:block;margin-bottom:6px;}
.form-input{width:100%;background:var(--bg3);border:1px solid var(--border2);border-radius:10px;padding:11px 14px;color:var(--text);font-size:14px;font-family:inherit;outline:none;transition:border-color .15s;}
.form-input:focus{border-color:var(--green);}
.form-input::placeholder{color:var(--text3);}
.login-btn{width:100%;padding:13px;background:var(--green);border:none;border-radius:10px;color:#000;font-size:14px;font-weight:700;cursor:pointer;font-family:inherit;transition:all .15s;margin-top:4px;}
.login-btn:hover{background:var(--green2);transform:translateY(-1px);}
.login-error{background:#ef444415;border:1px solid #ef444430;color:var(--red);border-radius:8px;padding:10px 14px;font-size:13px;margin-bottom:16px;display:none;}
.login-remember-row{display:flex;align-items:center;margin-top:-6px;margin-bottom:14px;}
.login-remember-label{display:flex;align-items:center;gap:7px;font-size:12px;color:var(--text2);cursor:pointer;user-select:none;}
.login-remember-label input[type=checkbox]{accent-color:var(--green);width:14px;height:14px;cursor:pointer;flex-shrink:0;}
.login-remember-label:hover span{color:var(--text);}
.login-pass-wrap{position:relative;}
.login-pass-wrap .form-input{padding-right:44px;}
.login-pass-eye{position:absolute;right:12px;top:50%;transform:translateY(-50%);background:none;border:none;cursor:pointer;color:var(--text3);padding:4px;display:flex;align-items:center;transition:color .15s;}
.login-pass-eye:hover{color:var(--text);}
@media(max-width:560px){
  #login-screen{
    align-items:flex-start;
    padding:16px 0;
    overflow:auto;
  }
  .login-card{
    width:min(94vw,400px);
    padding:26px 18px;
    border-radius:16px;
    margin:0 auto;
  }
  .login-logo{
    margin-bottom:22px;
  }
}

/* ══ APP SHELL ══════════════════════════════════════════ */
#app{display:none;flex:1;overflow:hidden;}
#app.visible{display:flex;}

/* ── SIDEBAR ── */
.topbar{position:fixed;left:0;top:0;right:0;height:60px;background:var(--shell-grad);border-bottom:1px solid color-mix(in srgb, var(--border2) 70%, transparent);display:flex;align-items:center;padding:0 18px;gap:14px;z-index:30;box-shadow:var(--shadow);backdrop-filter:blur(12px);}
.topbar::before{content:'';position:absolute;inset:0;background:linear-gradient(180deg,rgba(255,255,255,.08),transparent 60%);pointer-events:none;}
.logo{width:38px;height:38px;flex-shrink:0;background:linear-gradient(135deg,var(--green) 0%,var(--green2) 100%);border-radius:12px;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:transform .15s,box-shadow .15s;box-shadow:0 10px 22px color-mix(in srgb,var(--green) 28%, transparent);}
.logo:hover{transform:scale(1.05);}
.logo svg{width:21px;height:21px;fill:#000;}
.topbar-nav{display:flex;align-items:center;gap:4px;overflow-x:auto;scrollbar-width:none;}
.topbar-nav::-webkit-scrollbar{display:none;}
.nav-btn{width:38px;height:38px;flex-shrink:0;border-radius:11px;border:none;background:transparent;color:rgba(255,255,255,.5);cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all .15s;position:relative;}
.nav-btn:hover{background:rgba(255,255,255,.08);color:rgba(255,255,255,.75);}
.nav-btn.active{color:#fff;box-shadow:inset 0 -3px 0 var(--green);}
.nav-btn svg{width:18px;height:18px;}
.nav-badge{position:absolute;top:-4px;right:-4px;width:16px;height:16px;background:var(--red);border-radius:50%;font-size:9px;font-weight:700;color:#fff;display:flex;align-items:center;justify-content:center;border:2px solid var(--green3);}
.sidebar-sep{width:1px;height:26px;flex-shrink:0;background:rgba(255,255,255,.18);margin:0 6px;}
.topbar-right{margin-left:auto;display:flex;align-items:center;gap:10px;flex-shrink:0;}
.user-ava{width:36px;height:36px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-weight:800;font-size:12px;cursor:pointer;border:2px solid rgba(255,255,255,.18);transition:border-color .15s,transform .15s;box-shadow:0 10px 20px rgba(0,0,0,.18);}
.user-ava:hover{border-color:rgba(255,255,255,.38);transform:translateY(-1px);}
.conn-dot{width:8px;height:8px;border-radius:50%;margin-bottom:8px;box-shadow:0 0 0 4px rgba(255,255,255,.08);}
.user-menu-logout{width:100%;margin-top:8px;display:flex;align-items:center;justify-content:center;gap:8px;border:1px solid rgba(239,68,68,.32);background:rgba(239,68,68,.14);color:var(--red);padding:10px 12px;border-radius:12px;font-family:inherit;font-size:12px;font-weight:700;cursor:pointer;transition:background .15s;}
.user-menu-logout:hover{background:rgba(239,68,68,.24);color:var(--red);}
.user-menu-logout svg{width:15px;height:15px;}

/* ── MAIN ── */
.main{flex:1;display:flex;overflow:hidden;margin-top:60px;}
.panel{display:none;flex:1;overflow:hidden;}
.panel.active{display:flex;}

/* ── PAGE SHELLS ── */
.page{flex:1;padding:28px;overflow-y:auto;}
.page-header{margin-bottom:24px;display:flex;align-items:flex-start;justify-content:space-between;gap:16px;}
.page-header-left h1{font-size:21px;font-weight:800;margin-bottom:3px;}
.page-header-left p{font-size:13px;color:var(--text2);}
.page-header .btn{flex-shrink:0;}

/* ── BUTTONS ── */
.btn{padding:9px 18px;border-radius:9px;font-size:13px;font-weight:600;border:none;cursor:pointer;font-family:inherit;transition:all .15s;display:inline-flex;align-items:center;gap:6px;}
.btn-green{background:var(--green);color:#000;}
.btn-green:hover{background:var(--green2);}
.btn-ghost{background:var(--bg4);color:var(--text2);border:1px solid var(--border2);}
.btn-ghost:hover{background:var(--bg5);color:var(--text);}
.btn-red{background:#ef444420;color:var(--red);border:1px solid #ef444425;}
.btn-red:hover{background:#ef444430;}
.btn-blue{background:#3b82f620;color:var(--blue);border:1px solid #3b82f625;}
.btn-primary{background:var(--blue);color:#fff;border:1px solid var(--blue);}
.btn-primary:hover{background:#2563eb;}
.btn-sm{padding:6px 13px;font-size:12px;border-radius:7px;}
.icon-btn{width:33px;height:33px;border-radius:8px;border:1px solid var(--border2);background:var(--bg3);color:var(--text2);cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all .15s;}
.icon-btn:hover{background:var(--bg4);color:var(--text);}
.icon-btn.active{background:var(--green);color:#062b17;border-color:var(--green);}
.icon-btn svg{width:15px;height:15px;}
.icon-btn--danger{color:var(--red,#e5534b);border-color:color-mix(in srgb,var(--red,#e5534b) 30%,var(--border2));}
.icon-btn--danger:hover{background:color-mix(in srgb,var(--red,#e5534b) 12%,var(--bg3));color:var(--red,#e5534b);border-color:color-mix(in srgb,var(--red,#e5534b) 50%,var(--border2));}

/* ── STATS ── */
.stats-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(140px,1fr));gap:12px;margin-bottom:24px;}
.stat-card{background:var(--bg2);border:1px solid var(--border);border-radius:var(--r);padding:16px 18px;}
.stat-label{font-size:10px;color:var(--text3);font-weight:700;text-transform:uppercase;letter-spacing:.06em;margin-bottom:8px;}
.stat-value{font-size:26px;font-weight:800;font-family:'JetBrains Mono',monospace;line-height:1;}
.stat-sub{font-size:11px;color:var(--text3);margin-top:5px;}

/* ── CARDS ── */
.card{background:var(--bg2);border:1px solid var(--border);border-radius:var(--r);overflow:hidden;}
.card-header{padding:14px 18px;background:var(--bg3);border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between;}
.card-header h3{font-size:14px;font-weight:700;}

/* ── TABLE ── */
.data-table{width:100%;}
.data-table .thead{display:grid;padding:10px 18px;background:var(--bg3);border-bottom:1px solid var(--border);font-size:10px;font-weight:700;color:var(--text3);text-transform:uppercase;letter-spacing:.06em;}
.data-table .trow{display:grid;padding:13px 18px;border-bottom:1px solid var(--border);align-items:center;transition:background .1s;font-size:13px;}
.data-table .trow:last-child{border-bottom:none;}
.data-table .trow:hover{background:var(--bg3);}

/* ── BADGE ── */
.badge{display:inline-flex;align-items:center;gap:4px;padding:3px 8px;border-radius:20px;font-size:11px;font-weight:600;}
.badge-green{background:#22c55e20;color:var(--green);}
.badge-blue{background:#3b82f620;color:var(--blue);}
.badge-orange{background:#f59e0b20;color:var(--orange);}
.badge-purple{background:#a855f720;color:var(--purple);}
.badge-red{background:#ef444420;color:var(--red);}
.badge-gray{background:#ffffff10;color:var(--text3);}

/* ══ CHAT LAYOUT ═══════════════════════════════════════ */
.chat-layout{display:flex;flex:1;overflow:hidden;}
.conv-list{width:430px;min-width:430px;background:var(--panel-grad);border-right:1px solid var(--border);display:flex;flex-direction:column;position:relative;}
.conv-header{padding:18px 18px 14px;border-bottom:1px solid var(--border);background:color-mix(in srgb,var(--bg2) 88%, transparent);backdrop-filter:blur(14px);}
.conv-header h2{font-size:28px;font-weight:800;margin-bottom:14px;letter-spacing:-.03em;}
.search-box{display:flex;align-items:center;gap:8px;background:var(--bg3);border:1px solid var(--border);border-radius:14px;padding:11px 14px;box-shadow:inset 0 1px 0 rgba(255,255,255,.04);}
.search-box input{background:none;border:none;outline:none;color:var(--text);font-size:12px;width:100%;font-family:inherit;}
.search-box svg{width:13px;height:13px;color:var(--text3);flex-shrink:0;}
.conv-bulkbar{display:flex;align-items:center;gap:8px;margin-top:12px;flex-wrap:wrap;}
.conv-bulkcount{font-size:11px;color:var(--text3);font-weight:700;}
.start-conversation-modes{display:flex;gap:8px;margin-bottom:18px;flex-wrap:wrap;}
.start-conversation-modes .btn.active{background:var(--green);color:#04110a;border-color:var(--green);}
.start-conversation-list{display:flex;flex-direction:column;gap:8px;max-height:320px;overflow-y:auto;}
.start-conversation-item{width:100%;display:flex;align-items:center;gap:12px;padding:12px 14px;border-radius:14px;border:1px solid var(--border);background:var(--bg3);color:var(--text);cursor:pointer;text-align:left;font-family:inherit;transition:all .15s;}
.start-conversation-item:hover{border-color:color-mix(in srgb,var(--green) 45%, var(--border));background:color-mix(in srgb,var(--green) 8%, var(--bg3));}
.start-conversation-item-info{min-width:0;flex:1;}
.start-conversation-item-name{font-size:13px;font-weight:800;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}
.start-conversation-item-sub{font-size:11px;color:var(--text2);margin-top:3px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}
.start-conversation-empty{padding:18px 14px;border:1px dashed var(--border2);border-radius:14px;font-size:12px;color:var(--text2);text-align:center;background:var(--bg3);}
.conv-filters{padding:14px 14px 12px;border-bottom:1px solid var(--border);display:grid;grid-template-columns:minmax(0,1.28fr) minmax(0,1.28fr) minmax(0,.72fr);gap:10px;background:color-mix(in srgb,var(--bg2) 90%, transparent);}
.filter-icon-btn{display:flex;align-items:center;justify-content:flex-start;gap:8px;padding:12px 12px;border:1px solid var(--border);border-radius:14px;background:var(--bg3);color:var(--text2);cursor:pointer;font-size:13px;font-weight:700;transition:all .15s;min-width:0;}
.filter-icon-btn svg{width:18px;height:18px;flex-shrink:0;}
.filter-icon-btn span:not(.filter-count){min-width:0;line-height:1.15;text-align:left;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}
.filter-icon-btn.filter-all{justify-content:center;}
.filter-icon-btn.active{color:var(--text);border-color:color-mix(in srgb,var(--green) 50%, var(--border));background:color-mix(in srgb,var(--green) 10%, var(--bg3));box-shadow:0 12px 24px rgba(0,0,0,.06);}
.filter-icon-btn:hover{color:var(--text);}
.filter-count{min-width:18px;height:18px;padding:0 6px;border-radius:999px;background:var(--bg4);color:var(--text);font-size:10px;font-weight:700;display:inline-flex;align-items:center;justify-content:center;}
.conv-items{flex:1;overflow-y:auto;padding:10px;}
.conv-item{padding:14px 14px;border:1px solid transparent;cursor:pointer;transition:all .15s;display:flex;gap:12px;align-items:flex-start;margin-bottom:8px;border-radius:18px;background:transparent;}
.conv-select-toggle{width:26px;height:26px;border-radius:9px;border:1px solid var(--border2);background:var(--bg3);display:flex;align-items:center;justify-content:center;flex-shrink:0;cursor:pointer;margin-top:2px;transition:all .15s;color:transparent;}
.conv-select-toggle.selected{background:var(--green);border-color:var(--green);color:#04110a;box-shadow:0 0 0 3px var(--glow);}
.conv-select-toggle svg{width:14px;height:14px;stroke:currentColor;stroke-width:3;fill:none;}
.conv-item:hover{background:color-mix(in srgb,var(--bg3) 88%, transparent);border-color:var(--border);}
.conv-item.active{background:color-mix(in srgb,var(--green) 10%, var(--bg2));border-color:color-mix(in srgb,var(--green) 26%, var(--border));box-shadow:0 14px 28px rgba(0,0,0,.08);}
.conv-item--waiting{border-left:3px solid var(--orange);background:rgba(245,158,11,.04);}
.conv-item--pending-agent{border-left:3px solid color-mix(in srgb,var(--blue) 75%, var(--green));background:color-mix(in srgb,var(--blue) 8%, transparent);}
.conv-item--pending-agent.active{border-left-color:var(--blue);}
/* ── Grupos ─────────────────────────────────────────────────────────────────── */
.group-avatar{background:color-mix(in srgb,var(--blue) 18%,var(--bg3));color:var(--blue);}
.conv-badge-group{display:inline-flex;align-items:center;padding:1px 7px;border-radius:999px;background:color-mix(in srgb,var(--blue) 16%,var(--bg3));color:var(--blue);font-size:9px;font-weight:800;letter-spacing:.6px;line-height:1.6;margin-left:6px;}
.conv-badge-sla{display:inline-flex;align-items:center;padding:1px 7px;border-radius:999px;background:rgba(239,68,68,.14);color:var(--red);font-size:9px;font-weight:800;letter-spacing:.6px;line-height:1.6;margin-left:6px;border:1px solid rgba(239,68,68,.35);}
/* ── @Mention autocomplete ────────────────────────────────────────────────── */
.mention-dropdown{position:absolute;bottom:100%;left:0;right:0;margin-bottom:4px;background:var(--bg2);border:1px solid var(--border);border-radius:14px;box-shadow:0 8px 24px rgba(0,0,0,.18);z-index:200;overflow:hidden;display:none;}
.mention-item{display:flex;align-items:center;gap:10px;padding:9px 14px;cursor:pointer;transition:background .1s;}
.mention-item:hover{background:var(--bg3);}
.mention-item-name{font-size:13px;font-weight:700;flex:1;}
.mention-item-admin{font-size:10px;padding:1px 6px;border-radius:4px;background:color-mix(in srgb,var(--green) 18%,var(--bg3));color:var(--green);font-weight:700;}
/* ── Painel de participantes ──────────────────────────────────────────────── */
.group-participant-row{display:flex;align-items:center;gap:12px;padding:10px 0;border-bottom:1px solid var(--border);}
.group-participant-row:last-child{border-bottom:none;}
.group-participant-avatar{width:38px;height:38px;border-radius:14px;display:flex;align-items:center;justify-content:center;font-weight:800;font-size:12px;flex-shrink:0;}
.group-participant-info{flex:1;min-width:0;}
.group-participant-name{font-size:13px;font-weight:700;line-height:1.3;}
.group-participant-phone{font-size:11px;color:var(--text3);}
.group-participant-role{font-size:10px;padding:2px 8px;border-radius:6px;font-weight:700;flex-shrink:0;}
.group-participant-role.admin{background:color-mix(in srgb,var(--green) 14%,var(--bg3));color:var(--green);}
.group-participant-role.superadmin{background:color-mix(in srgb,var(--blue) 14%,var(--bg3));color:var(--blue);}
.conv-avatar{width:48px;height:48px;border-radius:18px;display:flex;align-items:center;justify-content:center;font-weight:800;font-size:14px;flex-shrink:0;box-shadow:inset 0 1px 0 rgba(255,255,255,.22);}
.conv-avatar--photo{padding:0;overflow:hidden;box-shadow:none;}
.conv-avatar--photo img{width:100%;height:100%;object-fit:cover;display:block;border-radius:inherit;}
.image-lightbox{display:none;position:fixed;inset:0;z-index:9999;background:rgba(0,0,0,.85);align-items:center;justify-content:center;}
.image-lightbox.open{display:flex;}
.image-lightbox-inner{position:relative;max-width:90vw;max-height:90vh;}
.image-lightbox-inner img{max-width:90vw;max-height:90vh;border-radius:12px;object-fit:contain;display:block;box-shadow:0 8px 40px rgba(0,0,0,.5);}
.image-lightbox-close{position:absolute;top:-14px;right:-14px;width:32px;height:32px;border-radius:50%;border:none;background:var(--bg2,#fff);color:var(--text1,#111);font-size:16px;cursor:pointer;display:flex;align-items:center;justify-content:center;box-shadow:0 2px 8px rgba(0,0,0,.3);line-height:1;}
.conv-info{flex:1;min-width:0;}
.conv-name{font-size:14px;font-weight:800;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-bottom:5px;line-height:1.25;}
.conv-preview{font-size:12px;color:var(--text2);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;line-height:1.45;}
.conv-preview--pending{color:var(--text);font-weight:700;}
.conv-pending-chip{display:inline-flex;align-items:center;margin-top:6px;padding:2px 9px;border-radius:999px;background:color-mix(in srgb,var(--blue) 12%,var(--bg3));border:1px solid color-mix(in srgb,var(--blue) 28%,var(--border2));color:var(--blue);font-size:10px;font-weight:800;letter-spacing:.2px;line-height:1.5;}
.conv-meta{position:relative;display:flex;flex-direction:column;align-items:flex-end;gap:3px;flex-shrink:0;}
.conv-time{font-size:10px;color:var(--text3);font-weight:700;}
.conv-action-toggle{border:0;background:var(--bg3);color:var(--text2);font-size:11px;font-weight:800;line-height:1;padding:4px 6px;border-radius:8px;cursor:pointer;}
.conv-action-toggle:hover{background:color-mix(in srgb,var(--green) 10%, var(--bg3));color:var(--text);}
.conv-action-dropdown{position:absolute;top:26px;right:0;display:none;min-width:170px;padding:6px;background:var(--bg2);border:1px solid var(--border2);border-radius:12px;box-shadow:var(--shadow);z-index:40;}
.conv-action-dropdown.open{display:flex;flex-direction:column;gap:3px;}
.conv-action-dropdown-item{border:0;background:transparent;color:var(--text);font-size:12px;text-align:left;padding:8px 10px;border-radius:8px;cursor:pointer;}
.conv-action-dropdown-item:hover{background:var(--bg3);}
.unread-badge{width:17px;height:17px;background:var(--green);border-radius:50%;font-size:9px;font-weight:700;color:#000;display:flex;align-items:center;justify-content:center;}
.status-dot{width:7px;height:7px;border-radius:50%;flex-shrink:0;margin-top:5px;}
.status-dot.bot{background:var(--purple);}
.status-dot.waiting{background:var(--orange);}
.status-dot.active{background:var(--green);}
.status-dot.resolved{background:var(--text3);}
@media (max-width: 1180px){
  .conv-list{width:370px;min-width:340px;}
}
@media (max-width: 1050px){
  .conv-list{width:320px;min-width:290px;}
  .conv-header h2{font-size:22px;margin-bottom:10px;}
  .conv-header{padding:14px 14px 12px;}
  .conv-item{padding:11px 12px;border-radius:14px;}
  .conv-avatar{width:42px;height:42px;border-radius:15px;font-size:12px;}
  .conv-name{font-size:13px;}
  .conv-preview{font-size:11px;}
  .chat-messages{padding:16px 14px 14px;}
  .msg-bubble{padding:9px 13px;font-size:12.5px;}
}
@media (max-width: 900px){
  .chat-layout{
    display:grid;
    grid-template-columns:minmax(270px,340px) minmax(0,1fr);
  }
  .conv-list{
    width:auto;
    min-width:270px;
    max-width:340px;
  }
}
@media (max-width: 760px){
  .chat-layout{
    display:flex;
    flex-direction:column;
    width:100%;
  }
  .conv-list{
    width:100%;
    min-width:0;
    max-width:none;
    border-right:none;
  }
  .chat-window{
    min-height:0;
  }
}

/* Chat window */
.chat-window{flex:1;display:flex;flex-direction:column;background:var(--chat-pattern),linear-gradient(180deg,color-mix(in srgb,var(--bg) 92%, transparent) 0%,color-mix(in srgb,var(--bg2) 90%, transparent) 100%);}
.chat-header{padding:16px 20px;border-bottom:1px solid var(--border);display:flex;align-items:center;gap:12px;background:color-mix(in srgb,var(--bg2) 88%, transparent);backdrop-filter:blur(14px);}
.chat-header-info{flex:1;}
.chat-header-info h3{font-size:15px;font-weight:800;margin-bottom:2px;letter-spacing:-.02em;}
.chat-header-info p{font-size:11px;color:var(--text2);}
.chat-header-actions{display:flex;gap:7px;}
.chat-messages{flex:1;overflow-y:auto;padding:24px 22px 18px;display:flex;flex-direction:column;gap:10px;overflow-anchor:none;}
.msg-bubble{position:relative;padding:11px 15px;border-radius:18px;font-size:13px;line-height:1.55;word-break:break-word;overflow-wrap:anywhere;box-shadow:0 10px 24px rgba(0,0,0,.06);max-width:100%;min-width:0;}
.msg-bubble.from-contact{background:color-mix(in srgb,var(--bg2) 82%, var(--bg3));border:1px solid var(--border);border-bottom-left-radius:6px;}
.msg-bubble.from-agent{background:linear-gradient(135deg,color-mix(in srgb,var(--green) 88%, #fff) 0%,var(--green2) 100%);color:#042312;border-bottom-right-radius:6px;}
.msg-bubble.from-bot{background:var(--bg4);border:1px solid #a855f730;border-bottom-left-radius:6px;}
.msg-bubble.sticker-bubble{background:transparent!important;padding:2px;box-shadow:none!important;border:none!important;}
.msg-bubble.msg-bubble-deleted{opacity:.9}
.msg-bubble.msg-bubble-deleted > div{ text-decoration:line-through; text-decoration-thickness:1px; text-decoration-color:color-mix(in srgb,var(--text2) 60%, transparent); }
@keyframes msg-enter{from{opacity:0;transform:translateY(8px);}to{opacity:1;transform:translateY(0);}}
.msg-wrapper.msg-enter{animation:msg-enter .28s cubic-bezier(.2,.7,.3,1) both;}
@media (prefers-reduced-motion:reduce){
  .msg-wrapper.msg-enter{animation:none;}
}
.msg-time{font-size:10px;margin-top:3px;opacity:.55;}
.msg-delivery{font-size:11px;line-height:1;letter-spacing:-1px;opacity:.85;font-weight:700;}
.msg-delivery--read{color:var(--blue);}
.msg-delivery--failed{color:#f97316;letter-spacing:0;font-weight:800;font-size:13px;}
.msg-delivery--sending{letter-spacing:0;opacity:.6;}
.msg-sender{font-size:10px;font-weight:700;margin-bottom:3px;color:var(--green);}
.chat-input-area{padding:14px 18px;border-top:1px solid var(--border);background:color-mix(in srgb,var(--bg2) 92%, transparent);display:flex;gap:8px;align-items:flex-end;position:relative;}
.chat-input-area .icon-btn{width:36px;height:36px;border-radius:10px;}
.chat-input-area .icon-btn svg{width:15px;height:15px;}
.chat-input{flex:1;background:var(--bg3);border:1px solid var(--border);border-radius:14px;padding:9px 14px;color:var(--text);font-size:13px;font-family:inherit;resize:none;outline:none;min-height:36px;max-height:110px;line-height:1.4;transition:border-color .15s,box-shadow .15s;box-shadow:inset 0 1px 0 rgba(255,255,255,.04);}
.chat-input:focus{border-color:var(--green);}
.send-btn{width:36px;height:36px;border-radius:11px;background:linear-gradient(135deg,var(--green) 0%,var(--green2) 100%);border:none;cursor:pointer;display:flex;align-items:center;justify-content:center;flex-shrink:0;transition:all .15s;box-shadow:0 14px 26px color-mix(in srgb,var(--green) 28%, transparent);}
.send-btn:hover{background:var(--green2);}
.send-btn svg{width:17px;height:17px;fill:#000;}
.chat-empty{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:10px;color:var(--text3);}
.chat-empty svg{width:44px;height:44px;opacity:.25;}
.mention-toolbar{padding:8px 18px;background:var(--bg3);border-top:1px solid var(--border);display:flex;align-items:center;gap:8px;font-size:12px;color:var(--text2);}

/* ══ INTERNAL CHAT ══════════════════════════════════════ */
.internal-layout{display:flex;flex:1;overflow:hidden;}
.dm-list{width:260px;min-width:260px;background:var(--bg2);border-right:1px solid var(--border);display:flex;flex-direction:column;}
.dm-header{padding:14px 16px;border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between;}
.dm-header h2{font-size:14px;font-weight:800;}
.dm-items{flex:1;overflow-y:auto;}
.dm-item{padding:11px 14px;border-bottom:1px solid var(--border);cursor:pointer;display:flex;align-items:center;gap:10px;transition:background .1s;}
.dm-item:hover{background:var(--bg3);}
.dm-item.active{background:var(--bg4);}
.dm-avatar{width:36px;height:36px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:12px;flex-shrink:0;position:relative;}
.dm-online-dot{position:absolute;bottom:0;right:0;width:10px;height:10px;border-radius:50%;border:2px solid var(--bg2);}
.dm-online-dot.online{background:var(--green);}
.dm-online-dot.away{background:var(--orange);}
.dm-online-dot.offline{background:var(--text3);}
.dm-info{flex:1;min-width:0;}
.dm-name{font-size:13px;font-weight:600;}
.dm-preview{font-size:11px;color:var(--text2);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}
.dm-window{flex:1;display:flex;flex-direction:column;}
.dm-empty{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;color:var(--text3);gap:10px;}
.dm-header-bar{padding:12px 18px;background:var(--bg2);border-bottom:1px solid var(--border);display:flex;align-items:center;gap:10px;}
.dm-messages{flex:1;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:6px;}
.dm-msg{max-width:70%;padding:9px 13px;border-radius:12px;font-size:13px;line-height:1.5;}
.dm-msg.me{background:var(--blue);color:#fff;border-bottom-right-radius:4px;align-self:flex-end;}
.dm-msg.other{background:var(--bg3);border-bottom-left-radius:4px;align-self:flex-start;}
.dm-msg-time{font-size:10px;margin-top:3px;opacity:.55;}
.dm-input-area{padding:12px 16px;border-top:1px solid var(--border);background:var(--bg2);display:flex;gap:8px;align-items:center;}
.dm-input{flex:1;background:var(--bg3);border:1px solid var(--border);border-radius:9px;padding:9px 13px;color:var(--text);font-size:13px;font-family:inherit;outline:none;transition:border-color .15s;}
.dm-input:focus{border-color:var(--blue);}
.dm-send{width:38px;height:38px;border-radius:9px;background:var(--blue);border:none;cursor:pointer;display:flex;align-items:center;justify-content:center;flex-shrink:0;}
.dm-send svg{width:16px;height:16px;fill:#fff;}
.online-users-list{padding:12px 14px;border-top:1px solid var(--border);}
.online-users-label{font-size:10px;font-weight:700;color:var(--text3);text-transform:uppercase;letter-spacing:.06em;margin-bottom:8px;}
.online-user-row{display:flex;align-items:center;gap:8px;padding:5px 6px;border-radius:7px;cursor:pointer;transition:background .1s;font-size:12px;}
.online-user-row:hover{background:var(--bg3);}

/* ══ RESELLER ═══════════════════════════════════════════ */
.plan-card{background:var(--bg2);border:1px solid var(--border);border-radius:var(--r);padding:20px;position:relative;overflow:hidden;cursor:pointer;transition:all .2s;}
.plan-card:hover{border-color:var(--border3);transform:translateY(-2px);}
.plan-card.selected{border-color:var(--green);background:var(--bg3);}
.plan-card::before{content:'';position:absolute;top:0;left:0;right:0;height:3px;}
.plan-starter::before{background:var(--purple);}
.plan-basic::before{background:var(--blue);}
.plan-pro::before{background:var(--green);}
.plan-enterprise::before{background:var(--orange);}
.plan-name{font-size:16px;font-weight:800;margin-bottom:4px;}
.plan-price{font-size:28px;font-weight:800;font-family:'JetBrains Mono',monospace;}
.plan-price span{font-size:13px;font-weight:400;color:var(--text2);}
.plan-features{margin-top:12px;display:flex;flex-direction:column;gap:4px;font-size:12px;color:var(--text2);}
.plan-feature{display:flex;align-items:center;gap:6px;}
.plan-feature::before{content:'\2713';color:var(--green);font-weight:700;}
.plans-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:12px;margin-bottom:24px;}
.company-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:12px;}
.company-card{background:var(--bg2);border:1px solid var(--border);border-radius:var(--r);padding:18px;transition:all .15s;}
.company-card:hover{border-color:var(--border3);}
.company-card-top{display:flex;align-items:center;gap:12px;margin-bottom:14px;}
.company-icon{width:42px;height:42px;border-radius:11px;display:flex;align-items:center;justify-content:center;font-weight:800;font-size:16px;}
.company-name{font-size:14px;font-weight:700;}
.company-email{font-size:11px;color:var(--text2);}
.company-runtime-card{background:var(--bg3);border:1px solid var(--border);border-radius:12px;padding:10px 12px;margin-bottom:10px;}
.company-runtime-head{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:6px;}
.company-runtime-label{font-size:12px;font-weight:700;color:var(--text);}
.company-runtime-host{font-size:11px;color:var(--text2);word-break:break-all;}
.company-stats{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin-top:12px;}
.company-stat{background:var(--bg3);border-radius:7px;padding:8px 10px;text-align:center;}
.company-stat-value{font-size:18px;font-weight:800;font-family:'JetBrains Mono',monospace;}
.company-stat-label{font-size:10px;color:var(--text3);}

/* ══ USERS PANEL ════════════════════════════════════════ */
.users-grid{display:flex;flex-direction:column;gap:16px;}
.users-shell{background:var(--bg2);border:1px solid var(--border);border-radius:22px;overflow:hidden;box-shadow:var(--shadow);}
.users-topbar{padding:18px 22px;display:flex;align-items:center;justify-content:space-between;gap:16px;border-bottom:1px solid var(--border);background:linear-gradient(180deg,var(--bg2),var(--bg3));}
.users-topbar-title{display:flex;align-items:center;gap:12px;}
.users-topbar-title h2{font-size:18px;font-weight:800;}
.users-topbar-title p{font-size:12px;color:var(--text2);margin-top:2px;}
.users-topbar-actions{display:flex;align-items:center;gap:10px;flex-wrap:wrap;justify-content:flex-end;}
.users-idle-box{display:flex;align-items:center;gap:8px;padding:8px 12px;background:var(--bg3);border:1px solid var(--border);border-radius:12px;font-size:12px;color:var(--text2);}
.users-idle-box input{width:72px;background:transparent;border:none;outline:none;color:var(--text);font:inherit;}
.users-tabs{display:flex;align-items:center;gap:8px;padding:14px 20px;border-bottom:1px solid var(--border);background:var(--bg2);flex-wrap:wrap;}
.users-tab{padding:11px 14px;border-radius:12px;border:1px solid transparent;background:transparent;color:var(--text2);display:flex;align-items:center;gap:9px;font-size:14px;font-weight:700;cursor:pointer;transition:all .15s;}
.users-tab svg{width:18px;height:18px;}
.users-tab.active{background:var(--bg3);color:var(--text);border-color:var(--border2);box-shadow:inset 0 -2px 0 var(--blue);}
.users-body{padding:20px;}
.users-panel-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(300px,1fr));gap:16px;}
.user-card{background:var(--bg2);border:1px solid var(--border);border-radius:18px;display:flex;flex-direction:column;align-items:stretch;gap:0;overflow:hidden;min-height:320px;}
.user-card-top{display:flex;align-items:center;gap:12px;}
.user-card-ava{width:46px;height:46px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:16px;flex-shrink:0;position:relative;}
.user-status-dot{position:absolute;bottom:0;right:0;width:12px;height:12px;border-radius:50%;border:2px solid var(--bg2);}
.user-status-dot.online{background:var(--green);}
.user-status-dot.away{background:var(--orange);}
.user-status-dot.offline{background:var(--text3);}
.user-card-info{flex:1;min-width:0;}
.user-card-name{font-size:24px;font-weight:800;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;line-height:1;}
.user-card-email{font-size:11px;color:var(--text2);}
.user-card-meta{display:flex;align-items:center;gap:6px;margin-top:5px;}
.user-card-head{padding:18px 18px 16px;border-bottom:1px solid var(--border);background:linear-gradient(180deg,var(--bg2),var(--bg3));}
.user-card-status{font-size:13px;font-weight:700;margin-top:4px;}
.user-card-status.online{color:var(--green);}
.user-card-status.away{color:var(--orange);}
.user-card-status.offline{color:var(--text3);}
.user-manage{padding:16px;display:flex;flex-direction:column;gap:10px;flex:1;min-height:0;}
.user-manage-head{display:flex;align-items:center;justify-content:space-between;gap:8px;}
.user-manage-title{font-size:11px;font-weight:800;color:var(--text3);text-transform:uppercase;letter-spacing:.06em;}
.user-manage-count{font-size:12px;font-weight:800;color:var(--text2);}
.user-manage-list{display:flex;flex-direction:column;gap:8px;overflow:auto;max-height:340px;padding-right:4px;}
.user-manage-item{background:var(--bg3);border:1px solid var(--border);border-radius:10px;padding:10px;display:flex;flex-direction:column;gap:8px;}
.user-manage-line{display:flex;align-items:center;justify-content:space-between;gap:8px;}
.user-manage-name{font-size:13px;font-weight:700;color:var(--text);}
.user-manage-sub{font-size:11px;color:var(--text2);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}
.user-manage-actions{display:flex;flex-wrap:wrap;gap:6px;}
.user-manage-empty{font-size:11px;color:var(--text3);padding:8px 0;}
.user-card-footer{padding:14px 18px;border-top:1px solid var(--border);background:var(--bg3);font-size:13px;font-weight:700;}
.users-summary-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:14px;}
.users-summary-card{background:var(--bg2);border:1px solid var(--border);border-radius:18px;padding:18px;display:flex;align-items:center;gap:14px;min-height:110px;}
.users-summary-icon{width:42px;height:42px;border-radius:14px;background:var(--bg3);display:flex;align-items:center;justify-content:center;font-size:20px;flex-shrink:0;}
.users-summary-label{font-size:13px;font-weight:700;color:var(--text2);margin-bottom:4px;}
.users-summary-value{font-size:30px;font-weight:800;line-height:1;}
.users-queue-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));gap:16px;}
.users-queue-card{background:var(--bg2);border:1px solid var(--border);border-radius:18px;overflow:hidden;display:flex;flex-direction:column;min-height:300px;}
.users-queue-head{padding:16px 18px;border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between;gap:10px;background:linear-gradient(180deg,var(--bg2),var(--bg3));}
.users-queue-name{font-size:16px;font-weight:800;}
.users-queue-list{padding:14px;display:flex;flex-direction:column;gap:8px;flex:1;max-height:360px;overflow:auto;}
.users-queue-footer{padding:14px 18px;border-top:1px solid var(--border);background:var(--bg3);font-size:13px;font-weight:700;}
.users-empty-panel{padding:36px 12px;text-align:center;color:var(--text3);font-size:13px;}
.users-manage-shell{display:grid;grid-template-columns:minmax(320px,1.1fr) minmax(340px,.9fr);gap:16px;}
.users-manage-list,.users-manage-editor{background:var(--bg2);border:1px solid var(--border);border-radius:18px;overflow:hidden;}
.users-manage-header{padding:16px 18px;border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap;}
.users-manage-header h3{font-size:15px;font-weight:800;}
.users-manage-header p{font-size:12px;color:var(--text2);margin-top:3px;}
.users-manage-search{width:100%;max-width:260px;background:var(--bg3);border:1px solid var(--border2);border-radius:10px;padding:10px 12px;color:var(--text);font-size:13px;}
.users-manage-items{display:flex;flex-direction:column;gap:10px;padding:14px;max-height:620px;overflow:auto;}
.users-manage-item{background:var(--bg3);border:1px solid var(--border);border-radius:14px;padding:14px;cursor:pointer;transition:border-color .15s,transform .15s,box-shadow .15s;}
.users-manage-item:hover{border-color:var(--border2);transform:translateY(-1px);}
.users-manage-item.active{border-color:var(--green);box-shadow:0 0 0 1px #16a34a30;}
.users-manage-item-head{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;}
.users-manage-item-main{display:flex;align-items:center;gap:12px;min-width:0;}
.users-manage-item-name{font-size:14px;font-weight:800;}
.users-manage-item-email{font-size:12px;color:var(--text2);margin-top:2px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:260px;}
.users-chip-row{display:flex;align-items:center;gap:6px;flex-wrap:wrap;margin-top:8px;}
.users-chip{padding:4px 8px;border-radius:999px;font-size:11px;font-weight:700;border:1px solid var(--border2);background:var(--bg2);color:var(--text2);}
.users-chip.account-active{color:var(--green);border-color:#16a34a45;background:#16a34a12;}
.users-chip.account-inactive{color:var(--orange);border-color:#d9770645;background:#d9770614;}
.users-chip.account-blocked{color:var(--red);border-color:#dc262645;background:#dc262614;}
.users-chip.account-deleted{color:var(--text3);border-color:var(--border2);background:var(--bg4);}
.users-editor-body{padding:18px;display:flex;flex-direction:column;gap:14px;}
.users-editor-placeholder{padding:40px 22px;color:var(--text2);font-size:13px;text-align:center;}
.users-form-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px;}
.users-form-grid .form-group{margin-bottom:0;}
.users-form-grid .full{grid-column:1 / -1;}
.users-permissions-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:8px;}
.users-permission-item{display:flex;align-items:flex-start;gap:8px;padding:10px;border:1px solid var(--border);border-radius:12px;background:var(--bg3);font-size:12px;color:var(--text2);}
.users-permission-item input{margin-top:2px;}
.users-editor-actions{display:flex;align-items:center;gap:8px;flex-wrap:wrap;}
.users-editor-meta{font-size:12px;color:var(--text2);line-height:1.6;padding:12px 14px;background:var(--bg3);border:1px solid var(--border);border-radius:12px;}
.settings-tab-panel .page{padding:0;}
.settings-tab-panel .page-header{display:none;}
.settings-card{background:var(--bg2);border:1px solid var(--border);border-radius:18px;padding:18px;box-shadow:0 8px 24px rgba(0,0,0,.12);}
.settings-form-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:12px;}
.form-help{font-size:12px;color:var(--text3);margin-top:6px;}
.settings-field-table{width:100%;border-collapse:collapse;}
.settings-field-table th,.settings-field-table td{padding:12px 10px;border-bottom:1px solid var(--border);font-size:13px;text-align:left;}
.settings-field-table th{font-size:11px;color:var(--text3);text-transform:uppercase;letter-spacing:.05em;}
.distribution-header-row{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap;}
.distribution-toggle{display:flex;align-items:center;gap:8px;font-size:13px;font-weight:600;color:var(--text2);}
.distribution-options-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:12px;}
.distribution-option-card{padding:16px;border-radius:16px;border:1px solid var(--border2);background:var(--bg3);display:flex;align-items:center;justify-content:space-between;gap:12px;text-align:left;color:var(--text);cursor:pointer;transition:all .15s;}
.distribution-option-card:hover{border-color:rgba(34,197,94,.45);transform:translateY(-1px);}
.distribution-option-card.active{border-color:rgba(34,197,94,.65);box-shadow:0 0 0 1px rgba(34,197,94,.16) inset;background:rgba(34,197,94,.08);}
.distribution-option-title{font-size:16px;font-weight:800;margin-bottom:4px;}
.distribution-option-desc{font-size:12px;color:var(--text2);line-height:1.5;}
.distribution-option-radio{width:20px;height:20px;border-radius:999px;border:2px solid var(--border2);flex:0 0 auto;}
.distribution-option-radio.active{border-color:var(--green);box-shadow:inset 0 0 0 5px var(--green);}
.distribution-rule-block + .distribution-rule-block{margin-top:16px;}
.distribution-rule-title{font-size:13px;font-weight:700;margin-bottom:8px;color:var(--text);}
.distribution-chip-grid{display:flex;flex-wrap:wrap;gap:8px;}
.distribution-chip{padding:8px 12px;border-radius:999px;border:1px solid var(--border2);background:var(--bg3);color:var(--text2);font-size:12px;font-weight:700;cursor:pointer;transition:all .15s;}
.distribution-chip.active{background:rgba(34,197,94,.12);border-color:rgba(34,197,94,.45);color:var(--green);}
.distribution-empty{padding:14px;border:1px dashed var(--border);border-radius:14px;color:var(--text3);font-size:12px;background:var(--bg3);}
.distribution-howto{padding:16px;border-radius:16px;background:rgba(59,130,246,.08);border:1px solid rgba(59,130,246,.16);color:var(--text2);font-size:13px;line-height:1.6;}
.distribution-howto strong{display:block;color:var(--text);margin-bottom:4px;}
/* ── Flow Builder Shell ──────────────────────────────────────────────────── */
.flow-builder-shell{position:relative;height:calc(100vh - 160px);overflow:hidden;border:1px solid var(--border);border-radius:16px;background:var(--bg);}
/* Main — fills entire shell, contains topbar + canvas */
.flow-builder-main{position:absolute;inset:0;display:flex;flex-direction:column;overflow:hidden;}
/* Topbar — docked at top of main */
.flow-builder-topbar{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:9px 14px;border-bottom:1px solid var(--border);background:var(--bg2);flex-shrink:0;z-index:5;}
.flow-builder-topbar-left{display:flex;align-items:center;gap:8px;min-width:0;flex:1;}
.flow-builder-name-pill{display:flex;align-items:center;gap:7px;background:var(--bg3);border:1px solid var(--border2);border-radius:12px;padding:5px 12px;transition:border-color .15s;}
.flow-builder-name-pill:focus-within{border-color:rgba(99,102,241,.4);}
.flow-builder-status-dot{width:8px;height:8px;border-radius:50%;background:var(--border2);flex-shrink:0;transition:background .2s;}
.flow-builder-status-dot.active{background:#22c55e;box-shadow:0 0 0 2px rgba(34,197,94,.2);}
.flow-builder-name-input{background:transparent;border:none;outline:none;font-size:14px;font-weight:700;color:var(--text);min-width:80px;max-width:220px;font-family:inherit;}
.flow-builder-status-pill{display:inline-flex;align-items:center;gap:4px;padding:3px 10px;border-radius:999px;border:1px solid var(--border2);background:var(--bg3);font-size:11px;font-weight:700;color:var(--text3);}
.flow-builder-status-pill.active{border-color:rgba(34,197,94,.4);background:rgba(34,197,94,.08);color:var(--green);}
.flow-builder-save-pill{display:inline-flex;align-items:center;gap:6px;padding:4px 10px;border-radius:999px;border:1px solid var(--border2);background:var(--bg3);font-size:11px;font-weight:700;color:var(--text3);}
.flow-builder-save-pill::before{content:'';width:7px;height:7px;border-radius:50%;background:currentColor;opacity:.85;}
.flow-builder-save-pill.saved{border-color:rgba(34,197,94,.35);background:rgba(34,197,94,.08);color:var(--green);}
.flow-builder-save-pill.dirty{border-color:rgba(217,119,6,.35);background:rgba(217,119,6,.12);color:var(--orange);}
/* Canvas — fills the rest of main */
.flow-builder-canvas{flex:1;position:relative;overflow:auto;background-image:radial-gradient(circle,rgba(148,163,184,.18) 1px,transparent 1px);background-size:22px 22px;background-color:var(--bg);}
.flow-builder-canvas-inner{position:relative;min-width:1600px;min-height:900px;}
.flow-builder-node._connect-target{border-color:rgba(99,102,241,.85)!important;box-shadow:0 0 0 3px rgba(99,102,241,.22)!important;}
.flow-builder-links{position:absolute;inset:0;width:100%;height:100%;pointer-events:none;overflow:visible;}
.flow-builder-link-path{fill:none;stroke:rgba(99,102,241,.5);stroke-width:1.5;stroke-dasharray:5 4;}
.flow-builder-link-label{font-size:10px;font-weight:700;fill:var(--text2);text-anchor:middle;}
.flow-builder-link-dot{fill:rgba(34,197,94,.75);}
/* Sidebar — floating overlay card */
.flow-builder-sidebar{position:absolute;top:60px;left:12px;width:244px;z-index:20;background:var(--bg2);border:1px solid var(--border2);border-radius:16px;box-shadow:0 8px 32px rgba(0,0,0,.22);display:flex;flex-direction:column;overflow:hidden;max-height:calc(100% - 76px);}
.flow-builder-sidebar-header{display:flex;align-items:center;justify-content:space-between;padding:11px 14px 9px;border-bottom:1px solid var(--border);flex-shrink:0;}
.flow-builder-sidebar-header-title{font-size:10px;font-weight:800;letter-spacing:.13em;text-transform:uppercase;color:var(--text3);}
.flow-builder-sidebar-body{overflow-y:auto;flex:1;}
.flow-builder-section{border-bottom:1px solid var(--border);}
.flow-builder-section:last-child{border-bottom:none;}
.flow-builder-section-title{display:flex;align-items:center;gap:8px;padding:8px 12px;cursor:pointer;user-select:none;transition:background .12s;}
.flow-builder-section-title:hover{background:var(--bg3);}
.flow-builder-section-icon-box{width:26px;height:26px;border-radius:8px;display:flex;align-items:center;justify-content:center;font-size:13px;flex-shrink:0;}
.flow-builder-section-label{flex:1;font-size:13px;font-weight:600;color:var(--text);}
.flow-builder-section-arrow{font-size:12px;color:var(--text3);transition:transform .18s;display:inline-block;line-height:1;}
.flow-builder-section.open .flow-builder-section-arrow{transform:rotate(90deg);}
.flow-builder-section-items{display:none;padding:4px 8px 8px;}
.flow-builder-section.open .flow-builder-section-items{display:flex;flex-direction:column;gap:2px;}
.flow-builder-comp-item{display:flex;align-items:center;gap:8px;padding:6px 8px;font-size:12px;color:var(--text2);cursor:pointer;transition:background .12s,color .12s;border-radius:8px;border:1px solid transparent;}
.flow-builder-comp-item:hover{background:var(--bg3);color:var(--text);border-color:var(--border);}
.flow-builder-comp-item-icon{width:22px;height:22px;border-radius:6px;display:flex;align-items:center;justify-content:center;font-size:11px;flex-shrink:0;}
.flow-builder-comp-item-label{flex:1;font-weight:500;}
.flow-builder-comp-drag{margin-left:auto;color:var(--text3);font-size:11px;opacity:.35;letter-spacing:-1px;}
.flow-builder-comp-item:hover .flow-builder-comp-drag{opacity:.75;}
.flow-builder-sidebar-footer{padding:10px 14px;font-size:11px;color:var(--text3);line-height:1.5;border-top:1px solid var(--border);flex-shrink:0;}
/* Inspector — floating overlay card */
.flow-builder-inspector{position:absolute;top:60px;right:12px;width:282px;z-index:20;background:var(--bg2);border:1px solid var(--border2);border-radius:16px;box-shadow:0 8px 32px rgba(0,0,0,.22);padding:14px 16px;overflow-y:auto;max-height:calc(100% - 76px);}
.flow-builder-inspector-title{font-size:10px;font-weight:800;letter-spacing:.08em;text-transform:uppercase;color:var(--text3);margin-bottom:10px;}
/* Node cards — clean modern style */
.flow-builder-node{position:absolute;display:flex;align-items:center;min-width:162px;height:52px;border-radius:12px;border:2px solid var(--border);background:var(--bg2);color:var(--text);box-shadow:0 2px 12px rgba(15,23,42,.14);cursor:grab;transition:box-shadow .15s,border-color .15s;user-select:none;overflow:hidden;}
.flow-builder-node:hover{box-shadow:0 4px 20px rgba(15,23,42,.20);}
.flow-builder-node:active{cursor:grabbing;}
.flow-builder-node.active{border-color:rgba(34,197,94,.65);box-shadow:0 0 0 3px rgba(34,197,94,.14);}
.flow-builder-node.linking{border-color:rgba(99,102,241,.6);box-shadow:0 0 0 3px rgba(99,102,241,.12);}
.flow-builder-node-icon-box{width:52px;height:100%;display:flex;align-items:center;justify-content:center;font-size:18px;flex-shrink:0;border-right:1px solid var(--border);}
.flow-builder-node-label{flex:1;font-size:13px;font-weight:600;padding:0 12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}
/* Accent colors — with colored icon boxes */
.flow-builder-node.accent-green{border-color:rgba(16,185,129,.4);}
.flow-builder-node.accent-green .flow-builder-node-icon-box{background:rgba(16,185,129,.13);color:#10b981;}
.flow-builder-node.accent-blue{border-color:rgba(59,130,246,.35);}
.flow-builder-node.accent-blue .flow-builder-node-icon-box{background:rgba(59,130,246,.13);color:#3b82f6;}
.flow-builder-node.accent-cyan{border-color:rgba(6,182,212,.35);}
.flow-builder-node.accent-cyan .flow-builder-node-icon-box{background:rgba(6,182,212,.13);color:#06b6d4;}
.flow-builder-node.accent-orange{border-color:rgba(245,158,11,.35);}
.flow-builder-node.accent-orange .flow-builder-node-icon-box{background:rgba(245,158,11,.13);color:#f59e0b;}
.flow-builder-node.accent-purple{border-color:rgba(168,85,247,.35);}
.flow-builder-node.accent-purple .flow-builder-node-icon-box{background:rgba(168,85,247,.13);color:#a855f7;}
.flow-builder-node.accent-violet{border-color:rgba(139,92,246,.35);}
.flow-builder-node.accent-violet .flow-builder-node-icon-box{background:rgba(139,92,246,.13);color:#8b5cf6;}
.flow-builder-node.accent-red{border-color:rgba(239,68,68,.35);}
.flow-builder-node.accent-red .flow-builder-node-icon-box{background:rgba(239,68,68,.13);color:#ef4444;}
/* Port dots */
.flow-builder-port{position:absolute;width:12px;height:12px;border-radius:50%;background:var(--bg2);border:2px solid currentColor;z-index:2;transition:transform .15s;}
.flow-builder-port.input{left:-7px;top:50%;transform:translateY(-50%);pointer-events:none;}
.flow-builder-port.output{right:-7px;top:50%;transform:translateY(-50%);cursor:crosshair;}
.flow-builder-port.output:hover{transform:translateY(-50%) scale(1.5);}
.flow-builder-node.accent-green .flow-builder-port{border-color:#10b981;}
.flow-builder-node.accent-blue .flow-builder-port{border-color:#3b82f6;}
.flow-builder-node.accent-cyan .flow-builder-port{border-color:#06b6d4;}
.flow-builder-node.accent-orange .flow-builder-port{border-color:#f59e0b;}
.flow-builder-node.accent-purple .flow-builder-port{border-color:#a855f7;}
.flow-builder-node.accent-violet .flow-builder-port{border-color:#8b5cf6;}
.flow-builder-node.accent-red .flow-builder-port{border-color:#ef4444;}
/* Inspector internals */
.flow-builder-options{display:flex;flex-direction:column;gap:8px;}
.flow-builder-option-row{display:grid;grid-template-columns:1fr 1fr auto;gap:6px;align-items:center;}
.flow-builder-inspector-card{padding:12px;border-radius:14px;border:1px solid var(--border2);background:var(--bg3);margin-bottom:14px;}
.flow-builder-inspector-chip{display:inline-flex;align-items:center;gap:5px;padding:5px 10px;border-radius:999px;font-size:10px;font-weight:800;letter-spacing:.07em;text-transform:uppercase;margin-bottom:8px;}
.flow-builder-inspector-chip.accent-green{background:rgba(34,197,94,.12);color:var(--green);}
.flow-builder-inspector-chip.accent-blue{background:rgba(59,130,246,.12);color:var(--blue);}
.flow-builder-inspector-chip.accent-cyan{background:rgba(6,182,212,.12);color:var(--cyan);}
.flow-builder-inspector-chip.accent-orange{background:rgba(245,158,11,.12);color:var(--orange);}
.flow-builder-inspector-chip.accent-purple{background:rgba(168,85,247,.12);color:var(--purple);}
.flow-builder-inspector-chip.accent-violet{background:rgba(168,85,247,.12);color:#a855f7;}
.flow-builder-inspector-chip.accent-red{background:rgba(239,68,68,.12);color:var(--red);}
.flow-builder-inspector-note{font-size:11px;color:var(--text2);line-height:1.55;}
/* Canvas zoom controls */
.flow-canvas-controls{position:absolute;bottom:14px;right:14px;z-index:25;display:flex;flex-direction:column;background:var(--bg2);border:1px solid var(--border2);border-radius:12px;overflow:hidden;box-shadow:0 2px 12px rgba(0,0,0,.2);}
.flow-canvas-ctrl-btn{width:34px;height:34px;display:flex;align-items:center;justify-content:center;background:none;border:none;border-bottom:1px solid var(--border);cursor:pointer;color:var(--text2);transition:background .12s,color .12s;}
.flow-canvas-ctrl-btn:last-child{border-bottom:none;}
.flow-canvas-ctrl-btn:hover{background:var(--bg3);color:var(--text);}
.flow-canvas-ctrl-btn svg{width:13px;height:13px;fill:currentColor;}
/* Minimap */
.flow-canvas-minimap{position:absolute;bottom:14px;right:58px;z-index:25;width:160px;height:110px;background:var(--bg2);border:1px solid var(--border2);border-radius:12px;overflow:hidden;box-shadow:0 2px 12px rgba(0,0,0,.2);}
.settings-hours-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:12px;}
.settings-day-card{background:var(--bg3);border:1px solid var(--border);border-radius:14px;padding:12px;}
.composer-pop{position:absolute;left:18px;bottom:62px;background:var(--bg2);border:1px solid var(--border2);border-radius:16px;padding:12px;box-shadow:var(--shadow);display:none;z-index:20;max-width:280px;}
.composer-pop.open{display:block;}
.emoji-picker-grid{display:grid;grid-template-columns:repeat(8,1fr);gap:6px;}
.emoji-picker-btn{width:28px;height:28px;border:none;border-radius:8px;background:transparent;cursor:pointer;font-size:18px;}
.emoji-picker-btn:hover{background:var(--bg4);}
.sticker-pop{left:68px;max-width:340px;max-height:320px;overflow:auto;}
.sticker-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:8px;margin-top:8px;}
.sticker-thumb{width:100%;aspect-ratio:1/1;border-radius:12px;border:1px solid var(--border);background:var(--bg3);padding:6px;cursor:pointer;display:flex;align-items:center;justify-content:center;}
.sticker-thumb img{max-width:100%;max-height:100%;object-fit:contain;}
.sticker-upload-btn{margin-top:10px;width:100%;justify-content:center;}
@media (max-width: 960px){
  .users-topbar{flex-direction:column;align-items:flex-start;}
  .users-topbar-actions{justify-content:flex-start;}
  .users-manage-shell{grid-template-columns:1fr;}
  .users-form-grid{grid-template-columns:1fr;}
}

/* ══ CONNECTIONS ════════════════════════════════════════ */
.conn-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(320px,1fr));gap:16px;}
.conn-card{background:var(--bg2);border:1px solid var(--border);border-radius:var(--r);padding:20px;}
.conn-card-header{display:flex;align-items:center;gap:12px;margin-bottom:16px;}
.conn-icon{width:44px;height:44px;border-radius:12px;display:flex;align-items:center;justify-content:center;font-size:22px;}
.conn-title{font-size:15px;font-weight:700;}
.conn-subtitle{font-size:12px;color:var(--text2);}
.conn-status{display:flex;align-items:center;gap:6px;font-size:12px;font-weight:600;margin-bottom:14px;}
.conn-status .dot{width:8px;height:8px;border-radius:50%;}
.conn-status.connected{color:var(--green);}
.conn-status.connected .dot{background:var(--green);box-shadow:0 0 0 3px var(--glow);}
.conn-status.disconnected{color:var(--text3);}
.conn-status.disconnected .dot{background:var(--text3);}
.qr-box{background:#fff;border-radius:8px;padding:12px;display:flex;align-items:center;justify-content:center;margin-bottom:12px;}
.qr-box img{width:175px;height:175px;}

/* ══ BOT ════════════════════════════════════════════════ */
.toggle{position:relative;width:44px;height:24px;cursor:pointer;}
.toggle input{opacity:0;width:0;height:0;}
.toggle-slider{position:absolute;inset:0;background:var(--bg4);border-radius:12px;transition:.2s;border:1px solid var(--border2);}
.toggle-slider::before{content:'';position:absolute;left:3px;top:3px;width:16px;height:16px;background:var(--text3);border-radius:50%;transition:.2s;}
.toggle input:checked+.toggle-slider{background:var(--glow);border-color:var(--green);}
.toggle input:checked+.toggle-slider::before{background:var(--green);transform:translateX(20px);}
.rule-card{background:var(--bg2);border:1px solid var(--border);border-radius:var(--r);overflow:hidden;margin-bottom:10px;}
.rule-card-head{padding:11px 16px;background:var(--bg3);border-bottom:1px solid var(--border);display:flex;align-items:center;gap:10px;}
.rule-card-body{padding:12px 16px;display:grid;grid-template-columns:1fr 1fr;gap:12px;}
.rule-field{background:var(--bg3);border:1px solid var(--border);border-radius:8px;padding:8px 12px;font-size:12px;}

/* ══ MODAL ══════════════════════════════════════════════ */
.overlay{position:fixed;inset:0;background:#00000085;backdrop-filter:blur(5px);z-index:200;display:flex;align-items:center;justify-content:center;padding:20px;opacity:0;pointer-events:none;transition:opacity .2s;}
.overlay.open{opacity:1;pointer-events:all;}
.modal{background:var(--bg2);border:1px solid var(--border3);border-radius:18px;padding:24px;width:100%;max-width:460px;transform:translateY(14px);transition:transform .2s;}
.overlay.open .modal{transform:translateY(0);}
.chatbot-studio-overlay{z-index:1600;padding:10px;background:rgba(4,8,14,.72);}
.chatbot-studio-overlay .chatbot-studio-modal{
  width:min(1800px,calc(100vw - 20px));
  height:calc(100vh - 20px);
  background:var(--bg2);
  border:1px solid var(--border2);
  border-radius:14px;
  box-shadow:0 20px 60px rgba(0,0,0,.35);
  display:flex;
  flex-direction:column;
  overflow:hidden;
}
.chatbot-studio-modal-topbar{
  padding:10px 14px;
  border-bottom:1px solid var(--border);
  background:var(--bg3);
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:10px;
  flex-shrink:0;
}
.chatbot-studio-overlay.is-presentation .chatbot-studio-modal-topbar{
  background:var(--bg2);
}
#chatbot-builder-fullscreen{
  flex:1;
  min-height:0;
  overflow:hidden;
  background:var(--bg);
}
#chatbot-builder-fullscreen .settings-card{margin:12px;}
#chatbot-builder-fullscreen .flow-builder-shell{
  height:calc(100% - 12px);
  margin:0 12px 12px;
}
.chatbot-studio-overlay.is-presentation #chatbot-builder-fullscreen .flow-builder-sidebar{
  display:none !important;
}
.modal-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:20px;}
.modal-header h2{font-size:16px;font-weight:800;}
.modal-close{width:30px;height:30px;border-radius:8px;border:none;background:var(--bg3);color:var(--text2);cursor:pointer;font-size:16px;display:flex;align-items:center;justify-content:center;}
.modal-footer{display:flex;gap:8px;margin-top:20px;justify-content:flex-end;}

/* ══ NOTIFICATION ═══════════════════════════════════════ */
.notif{position:fixed;bottom:20px;right:20px;background:var(--bg3);border:1px solid var(--border3);border-radius:12px;padding:12px 16px;font-size:13px;z-index:500;display:flex;align-items:center;gap:10px;box-shadow:var(--shadow);transform:translateX(115%);transition:transform .3s;max-width:300px;}
.notif.show{transform:translateX(0);}
.notif-dot{width:7px;height:7px;border-radius:50%;background:var(--green);flex-shrink:0;}

/* ── avatar colors ── */
.av-green{background:#22c55e18;color:var(--green);}
.av-blue{background:#3b82f618;color:var(--blue);}
.av-orange{background:#f59e0b18;color:var(--orange);}
.av-purple{background:#a855f718;color:var(--purple);}
.av-red{background:#ef444418;color:var(--red);}
.av-cyan{background:#06b6d418;color:var(--cyan);}

::-webkit-scrollbar{width:3px;}
::-webkit-scrollbar-track{background:transparent;}
::-webkit-scrollbar-thumb{background:var(--bg5);border-radius:3px;}

/* ══ FILE MESSAGES ══════════════════════════════════════ */
.msg-file{display:flex;align-items:center;gap:9px;background:rgba(0,0,0,.15);border-radius:12px;padding:10px 12px;margin-top:4px;cursor:pointer;text-decoration:none;color:inherit;min-width:220px;max-width:320px;}
.msg-file:hover{background:rgba(0,0,0,.25);}
.msg-file-icon{width:38px;height:38px;border-radius:10px;display:flex;align-items:center;justify-content:center;font-size:10px;font-weight:800;letter-spacing:.08em;flex-shrink:0;background:rgba(255,255,255,.12);}
.msg-file-info{min-width:0;flex:1;}
.msg-file-top{display:flex;align-items:center;margin-bottom:4px;}
.msg-file-badge{display:inline-flex;align-items:center;padding:2px 7px;border-radius:999px;background:rgba(255,255,255,.14);font-size:9px;font-weight:800;letter-spacing:.08em;line-height:1.4;}
.msg-file-name{font-size:12px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}
.msg-file-size{font-size:10px;opacity:.65;margin-top:1px;}
.msg-img{max-width:220px;max-height:200px;border-radius:8px;margin-top:4px;cursor:pointer;display:block;}
.msg-video{max-width:280px;max-height:220px;border-radius:10px;margin-top:6px;display:block;background:#000;outline:none;}
.msg-sticker{width:120px;height:120px;object-fit:contain;display:block;background:transparent;}
.msg-media-fallback{min-width:120px;max-width:220px;padding:12px 14px;border-radius:12px;background:var(--bg3);border:1px dashed var(--border3);font-size:12px;color:var(--text2);margin-top:4px;}
.msg-buttons{margin-top:8px;display:flex;flex-direction:column;gap:5px;}
.msg-btn-chip{padding:6px 12px;border-radius:10px;font-size:12px;font-weight:600;text-align:center;border:1px solid rgba(255,255,255,.22);background:rgba(255,255,255,.10);cursor:default;line-height:1.4;word-break:break-word;}
.msg-bubble.from-agent .msg-btn-chip{border-color:rgba(0,0,0,.18);background:rgba(0,0,0,.08);}
.msg-btn-list-toggle{padding:7px 12px;border-radius:10px;font-size:12px;font-weight:600;text-align:center;border:1px solid rgba(255,255,255,.28);background:rgba(255,255,255,.08);cursor:default;}
.msg-bubble.from-agent .msg-btn-list-toggle{border-color:rgba(0,0,0,.18);background:rgba(0,0,0,.06);}
.msg-btn-list-row{padding:5px 10px;border-radius:8px;font-size:11.5px;background:rgba(255,255,255,.06);border:1px solid rgba(255,255,255,.10);}
.msg-bubble.from-agent .msg-btn-list-row{background:rgba(0,0,0,.05);border-color:rgba(0,0,0,.10);}
.msg-btn-footer{font-size:10px;opacity:.5;text-align:center;margin-top:2px;}
.msg-btn-response{display:inline-flex;align-items:center;gap:7px;padding:6px 12px;border-radius:10px;font-size:12.5px;font-weight:600;background:rgba(255,255,255,.12);border:1px solid rgba(255,255,255,.22);max-width:100%;word-break:break-word;}
.msg-bubble.from-agent .msg-btn-response{background:rgba(0,0,0,.08);border-color:rgba(0,0,0,.16);}
.msg-btn-response-icon{font-size:11px;opacity:.7;flex-shrink:0;}
.msg-contact-card{min-width:210px;max-width:280px;border-radius:12px;background:var(--bg3);border:1px solid var(--border);margin-top:4px;overflow:hidden;}
.msg-contact-card-top{display:flex;align-items:center;gap:10px;padding:12px 12px 10px;}
.msg-contact-card-avatar{width:40px;height:40px;border-radius:50%;background:color-mix(in srgb,var(--blue) 12%,var(--bg2));display:flex;align-items:center;justify-content:center;flex-shrink:0;color:var(--blue);}
.msg-contact-card-info{flex:1;min-width:0;}
.msg-contact-card-name{font-size:13px;font-weight:700;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}
.msg-contact-card-phone{font-size:11px;color:var(--text2);font-family:'JetBrains Mono',monospace;margin-top:2px;}
.msg-contact-card-actions{display:flex;border-top:1px solid var(--border);}
.msg-contact-card-action-btn{flex:1;background:none;border:none;cursor:pointer;font-size:12px;font-weight:600;padding:8px 10px;color:var(--blue);text-align:center;border-right:1px solid var(--border);transition:background .15s;}
.msg-contact-card-action-btn:last-child{border-right:none;}
.msg-contact-card-action-btn:hover{background:color-mix(in srgb,var(--blue) 8%,transparent);}
.msg-contact-card-action-btn--save{color:var(--text1);}
.msg-contact-card-action-btn--save:hover{background:var(--bg2);}
.msg-contact-card-saved{display:flex;align-items:center;justify-content:center;font-size:11px;color:var(--green);font-weight:700;padding:8px 10px;border-right:1px solid var(--border);gap:3px;}
.send-contact-item{display:flex;align-items:center;gap:10px;padding:8px 10px;border-radius:8px;cursor:pointer;transition:background .15s;}
.send-contact-item:hover{background:var(--bg3);}
.send-contact-info{flex:1;min-width:0;}
.send-contact-name{font-size:13px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}
.send-contact-phone{font-size:11px;color:var(--text2);font-family:'JetBrains Mono',monospace;margin-top:2px;}
.scp-avatar{width:36px;height:36px;border-radius:50%;flex-shrink:0;overflow:hidden;position:relative;}
.scp-avatar-fallback{width:36px;height:36px;border-radius:50%;background:color-mix(in srgb,var(--blue) 12%,var(--bg2));display:flex;align-items:center;justify-content:center;color:var(--blue);font-size:13px;font-weight:700;}
.media-viewer-overlay{position:fixed;inset:0;background:rgba(5,8,15,.92);display:none;align-items:center;justify-content:center;z-index:1200;padding:24px;}
.media-viewer-overlay.open{display:flex;}
.media-viewer-shell{width:min(92vw,1100px);height:min(88vh,900px);display:flex;flex-direction:column;gap:14px;}
.media-viewer-toolbar{display:flex;align-items:center;justify-content:space-between;gap:12px;color:#fff;}
.media-viewer-title{font-size:13px;font-weight:700;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}
.media-viewer-actions{display:flex;align-items:center;gap:8px;}
.media-viewer-btn{width:40px;height:40px;border-radius:12px;border:1px solid rgba(255,255,255,.14);background:rgba(255,255,255,.08);color:#fff;cursor:pointer;font-size:18px;display:flex;align-items:center;justify-content:center;}
.media-viewer-stage{flex:1;background:rgba(255,255,255,.03);border:1px solid rgba(255,255,255,.08);border-radius:18px;display:flex;align-items:center;justify-content:center;overflow:hidden;position:relative;}
.media-viewer-media{max-width:100%;max-height:100%;object-fit:contain;transform-origin:center center;transition:transform .16s ease;}
.theme-toggle{display:none;}
.theme-toggle svg{width:18px;height:18px;stroke:currentColor;fill:none;stroke-width:1.8;}
.user-menu{position:fixed;top:66px;right:14px;z-index:1400;min-width:260px;background:color-mix(in srgb,var(--bg2) 94%, transparent);border:1px solid var(--border2);border-radius:18px;box-shadow:0 8px 24px rgba(166,184,230,.32);padding:10px;display:none;backdrop-filter:blur(18px);}
.user-menu.open{display:block;}
.user-menu-head{padding:10px 12px 12px;border-bottom:1px solid var(--border);}
.user-menu-name{font-size:15px;font-weight:800;}
.user-menu-sub{font-size:12px;color:var(--text2);margin-top:4px;}
.user-menu-row{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:12px;font-size:12px;color:var(--text2);border-radius:12px;margin-top:6px;background:color-mix(in srgb,var(--bg3) 84%, transparent);}
.user-menu-build{font-family:'JetBrains Mono',monospace;color:var(--text);font-size:11px;}
.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0;}
.user-menu-action{border:none;background:linear-gradient(135deg,var(--green) 0%,var(--green2) 100%);color:#042312;padding:8px 12px;border-radius:10px;font-family:inherit;font-size:11px;font-weight:800;cursor:pointer;}
.notif-panel{right:58px;min-width:320px;max-width:360px;padding:0;overflow:hidden;}
.notif-panel-head{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:14px 14px 12px;border-bottom:1px solid var(--border);font-size:13px;font-weight:800;}
.notif-panel-mark-all{border:none;background:none;color:var(--green);font-family:inherit;font-size:11px;font-weight:700;cursor:pointer;padding:0;}
.notif-panel-mark-all:hover{text-decoration:underline;}
#notif-list{max-height:360px;overflow-y:auto;}
.notif-item{display:flex;gap:10px;padding:12px 14px;cursor:pointer;border-bottom:1px solid var(--border);transition:background .15s;}
.notif-item:last-child{border-bottom:none;}
.notif-item:hover{background:color-mix(in srgb,var(--bg3) 84%, transparent);}
.notif-item--unread{background:color-mix(in srgb,var(--green) 6%, transparent);}
.notif-item-dot{width:8px;height:8px;border-radius:50%;flex-shrink:0;margin-top:5px;}
.notif-item-body{min-width:0;}
.notif-item-title{font-size:12px;font-weight:700;color:var(--text);}
.notif-item-text{font-size:12px;color:var(--text2);margin-top:2px;line-height:1.4;}
.notif-item-time{font-size:11px;color:var(--text3);margin-top:4px;}
.theme-toggle-fancy{--size-w:66px;--size-h:38px;--pad:4px;position:relative;width:var(--size-w);height:var(--size-h);border:1px solid var(--border2);border-radius:999px;background:color-mix(in srgb,var(--bg4) 90%, transparent);padding:0;cursor:pointer;box-shadow:inset 0 1px 0 rgba(255,255,255,.25),0 4px 12px rgba(0,0,0,.16);transition:background .25s ease,border-color .25s ease,box-shadow .25s ease;}
.theme-toggle-fancy-socket{position:absolute;inset:0;border-radius:inherit;pointer-events:none;}
.theme-toggle-fancy-face{position:absolute;top:var(--pad);left:var(--pad);width:calc(var(--size-h) - (var(--pad) * 2));height:calc(var(--size-h) - (var(--pad) * 2));border-radius:50%;display:grid;place-items:center;background:linear-gradient(180deg,#f8fafb 0%,#e2e8f0 100%);box-shadow:0 4px 10px rgba(15,23,42,.28),inset 0 1px 1px rgba(255,255,255,.8);transition:transform .35s cubic-bezier(.22,.61,.36,1),background .25s ease,box-shadow .25s ease;}
.theme-toggle-fancy-face svg{width:58%;height:58%;overflow:visible;}
.theme-toggle-fancy-face path{fill:#374151;transition:fill .25s ease,filter .25s ease;}
.theme-toggle-fancy[aria-pressed='true']{background:color-mix(in srgb,var(--bg5) 84%, #0b1220 16%);border-color:var(--border3);box-shadow:inset 0 1px 0 rgba(255,255,255,.08),0 4px 14px rgba(0,0,0,.3);}
.theme-toggle-fancy[aria-pressed='true'] .theme-toggle-fancy-face{transform:translateX(calc(var(--size-w) - var(--size-h)));background:linear-gradient(180deg,#18212f 0%,#0b1220 100%);box-shadow:0 4px 12px rgba(2,6,23,.6),inset 0 1px 1px rgba(255,255,255,.14);}
.theme-toggle-fancy[aria-pressed='true'] .theme-toggle-fancy-face path{fill:#7dd3fc;filter:drop-shadow(0 0 4px rgba(45,212,191,.7));}
.theme-toggle-fancy:hover{border-color:var(--green);}
.theme-toggle-fancy:focus-visible{outline:2px solid var(--green);outline-offset:2px;}
.sound-toggle-fancy[aria-pressed='true']{background:color-mix(in srgb,var(--green) 22%,var(--bg4) 78%);border-color:var(--green);box-shadow:inset 0 1px 0 rgba(255,255,255,.1),0 4px 14px rgba(0,200,80,.15);}
.sound-toggle-fancy[aria-pressed='true'] .theme-toggle-fancy-face{transform:translateX(calc(var(--size-w) - var(--size-h)));background:linear-gradient(180deg,var(--green) 0%,var(--green2) 100%);box-shadow:0 4px 10px rgba(0,180,70,.35),inset 0 1px 1px rgba(255,255,255,.3);}
.sound-toggle-fancy[aria-pressed='true'] .theme-toggle-fancy-face svg{stroke:#042312;}
.sound-toggle-fancy[aria-pressed='false'] .theme-toggle-fancy-face{background:linear-gradient(180deg,#f8fafb 0%,#e2e8f0 100%);}
.sound-toggle-fancy[aria-pressed='false'] .theme-toggle-fancy-face svg{stroke:#9ca3af;}
.contact-card{background:var(--bg2);border:1px solid var(--border);border-radius:14px;padding:14px;display:flex;flex-direction:column;gap:10px;transition:border-color .15s,box-shadow .15s;}
.contact-card:hover{border-color:var(--border3);box-shadow:0 2px 12px rgba(0,0,0,.12);}
.contact-card--blocked{opacity:.7;}
.contact-card-header{display:flex;align-items:center;gap:10px;min-width:0;}
.contact-card-info{min-width:0;flex:1;}
.contact-card-name{font-size:13px;font-weight:700;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;display:flex;align-items:center;gap:6px;}
.contact-card-blocked-badge{font-size:10px;color:#ef4444;font-weight:600;background:#ef444415;padding:1px 5px;border-radius:4px;flex-shrink:0;}
.contact-card-phone{font-size:11px;color:var(--text2);font-family:'JetBrains Mono',monospace;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:2px;}
.contact-card-tags{display:flex;gap:4px;flex-wrap:wrap;}
.contact-card-footer{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-top:2px;}
.contact-card-source{font-size:11px;color:var(--text3);flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;}
.contact-card-actions{display:flex;gap:6px;flex-shrink:0;}
.contacts-empty{grid-column:1/-1;padding:40px;text-align:center;color:var(--text3);font-size:13px;}
.profile-grid{display:grid;grid-template-columns:minmax(280px,360px) minmax(0,1fr);gap:18px;}
.profile-card{background:var(--bg2);border:1px solid var(--border);border-radius:18px;padding:20px;box-shadow:var(--shadow);}
.profile-hero{display:flex;align-items:center;gap:14px;margin-bottom:18px;}
.profile-hero .user-ava{width:60px;height:60px;font-size:18px;cursor:default;}
.profile-hero-meta h2{font-size:20px;font-weight:800;}
.profile-hero-meta p{font-size:13px;color:var(--text2);margin-top:4px;}
.profile-list{display:flex;flex-direction:column;gap:12px;}
.profile-line{padding:12px 0;border-bottom:1px solid var(--border);}
.profile-line:last-child{border-bottom:none;padding-bottom:0;}
.profile-label{font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.06em;color:var(--text3);margin-bottom:6px;}
.profile-value{font-size:14px;color:var(--text);}
.profile-form{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:14px;}
.profile-form .form-group{margin-bottom:0;}
.profile-form-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:18px;}
.profile-note{margin-top:14px;padding:12px 14px;border-radius:14px;background:var(--bg3);border:1px solid var(--border);font-size:12px;color:var(--text2);}
#upload-preview-bar{max-height:160px;overflow-y:auto;}
.upload-preview{background:var(--bg4);border:1px solid var(--border2);border-radius:9px;padding:8px 12px;display:flex;align-items:center;gap:10px;margin-bottom:8px;font-size:12px;}
.upload-preview-icon{font-size:18px;}
.upload-preview-name{flex:1;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;color:var(--text2);}
.upload-preview-rm{cursor:pointer;color:var(--text3);font-size:16px;padding:0 2px;}
.upload-preview-rm:hover{color:var(--red);}
.chat-input-area.drag-over{border:2px dashed var(--green);background:var(--glow);}

/* ══ NOTAS DE MENSAGEM ══════════════════════════════════ */
.msg-note-area{background:#f59e0b10;border:1px solid #f59e0b25;border-radius:7px;padding:7px 10px;margin-top:5px;font-size:11px;}
.msg-note-label{font-size:9px;font-weight:700;color:var(--orange);text-transform:uppercase;letter-spacing:.08em;margin-bottom:4px;}
.msg-note-item{color:var(--text2);line-height:1.4;margin-bottom:3px;}
.msg-note-item:last-child{margin-bottom:0;}
.msg-note-meta{font-size:9px;color:var(--text3);margin-top:2px;}
.msg-note-btn{background:none;border:none;color:var(--text3);cursor:pointer;font-size:11px;padding:1px 4px;border-radius:4px;transition:all .15s;display:inline-flex;align-items:center;gap:3px;}
.msg-note-btn:hover{background:var(--bg4);color:var(--orange);}

/* ══ DASHBOARD ══════════════════════════════════════════ */
.dash-tabs{display:flex;gap:2px;background:var(--bg3);border:1px solid var(--border);border-radius:10px;padding:3px;margin-bottom:20px;width:fit-content;}
.dash-tab{padding:6px 16px;border-radius:7px;font-size:12px;font-weight:600;color:var(--text3);cursor:pointer;border:none;background:transparent;transition:all .15s;display:flex;align-items:center;gap:6px;}
.dash-tab.active{background:var(--bg2);color:var(--text1);border:1px solid var(--border2);box-shadow:0 1px 4px rgba(0,0,0,.2);}
.dash-tab-content{display:none;}
.dash-tab-content.active{display:block;}
.dash-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:12px;margin-bottom:20px;}
.dash-grid-3{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;margin-bottom:20px;}
.dash-metric{background:var(--bg2);border:1px solid var(--border);border-radius:var(--r);padding:18px;position:relative;overflow:hidden;}
.dash-metric::before{content:'';position:absolute;top:0;left:0;right:0;height:3px;}
.dash-metric.green::before{background:var(--green);}
.dash-metric.blue::before{background:var(--blue);}
.dash-metric.orange::before{background:var(--orange);}
.dash-metric.purple::before{background:var(--purple);}
.dash-metric.red::before{background:var(--red);}
.dash-metric-icon{width:36px;height:36px;border-radius:9px;display:flex;align-items:center;justify-content:center;font-size:16px;margin-bottom:12px;}
.dash-metric-icon.green{background:rgba(34,197,94,.12);}
.dash-metric-icon.blue{background:rgba(96,165,250,.12);}
.dash-metric-icon.orange{background:rgba(251,146,60,.12);}
.dash-metric-icon.purple{background:rgba(167,139,250,.12);}
.dash-metric-icon.red{background:rgba(239,68,68,.12);}
.dash-metric-label{font-size:11px;font-weight:600;color:var(--text3);margin-bottom:6px;}
.dash-metric-value{font-size:30px;font-weight:800;font-family:'JetBrains Mono',monospace;line-height:1;}
.dash-metric-unit{font-size:11px;color:var(--text2);margin-top:5px;}
.dash-metric-badge{display:inline-flex;align-items:center;padding:2px 8px;border-radius:20px;font-size:10px;font-weight:700;margin-top:6px;}
.dash-metric-badge.good{background:rgba(34,197,94,.15);color:var(--green);}
.dash-metric-badge.warn{background:rgba(251,146,60,.15);color:var(--orange);}
.dash-metric-badge.bad{background:rgba(239,68,68,.15);color:var(--red);}
.dash-metric-meta{display:flex;align-items:center;gap:6px;margin-top:8px;padding-top:8px;border-top:1px solid var(--border);}
.dash-metric-meta label{font-size:10px;color:var(--text3);white-space:nowrap;}
.dash-metric-meta input{width:52px;padding:2px 6px;border-radius:5px;border:1px solid var(--border2);background:var(--bg3);color:var(--text1);font-size:11px;font-family:'JetBrains Mono',monospace;text-align:center;}
.dash-metric-meta span{font-size:10px;color:var(--text3);}
.dash-metric.meta-ok .dash-metric-value{color:var(--green);}
.dash-metric.meta-ok::before{background:var(--green);}
.dash-metric.meta-bad .dash-metric-value{color:var(--red);}
.dash-metric.meta-bad::before{background:var(--red);}
.dash-section{background:var(--bg2);border:1px solid var(--border);border-radius:var(--r);overflow:hidden;margin-bottom:16px;}
.dash-section-title{padding:12px 18px;background:var(--bg3);border-bottom:1px solid var(--border);font-size:13px;font-weight:700;display:flex;align-items:center;justify-content:space-between;}
.dash-two-col{display:grid;grid-template-columns:1fr 1fr;gap:16px;margin-bottom:16px;}
.dash-table{width:100%;}
.dash-row{display:grid;padding:11px 18px;border-bottom:1px solid var(--border);align-items:center;font-size:12px;}
.dash-row:last-child{border-bottom:none;}
.dash-row:hover{background:var(--bg3);}
.dash-thead{display:grid;padding:9px 18px;background:var(--bg3);border-bottom:1px solid var(--border);font-size:10px;font-weight:700;color:var(--text3);text-transform:uppercase;letter-spacing:.06em;}
.period-btns{display:flex;gap:5px;align-items:center;}
.period-btn{padding:3px 10px;border-radius:6px;font-size:11px;font-weight:600;border:1px solid var(--border2);background:transparent;color:var(--text3);cursor:pointer;transition:all .15s;}
.period-btn.active{background:var(--glow);border-color:var(--green);color:var(--green);}
.dash-date-range{display:flex;align-items:center;gap:8px;background:var(--bg2);border:1px solid var(--border);border-radius:8px;padding:5px 12px;font-size:12px;color:var(--text2);}
.dash-date-range input[type=date]{background:transparent;border:none;color:var(--text1);font-size:12px;cursor:pointer;outline:none;}
.bar-wrap{flex:1;background:var(--bg4);border-radius:3px;height:7px;overflow:hidden;}
.bar-fill{height:100%;border-radius:3px;background:var(--green);transition:width .6s ease;}
.bar-fill.peak{background:var(--red);}
.bar-fill.high{background:var(--orange);}
.bar-row{display:flex;align-items:center;gap:10px;padding:5px 18px;font-size:12px;}
.bar-row-label{min-width:42px;color:var(--text2);}
.bar-row-count{min-width:24px;text-align:right;font-family:'JetBrains Mono',monospace;font-weight:700;font-size:11px;}
.heatmap-wrap{overflow-x:auto;padding:16px 18px;}
.heatmap-labels-x{display:flex;padding-left:36px;gap:0;margin-bottom:4px;}
.heatmap-label-x{font-size:9px;color:var(--text3);text-align:center;flex:1;}
.heatmap-row{display:flex;align-items:center;gap:4px;margin-bottom:3px;}
.heatmap-label-y{width:32px;font-size:9px;color:var(--text3);text-align:right;flex-shrink:0;}
.heatmap-cells{display:flex;gap:3px;flex:1;}
.heatmap-cell{height:18px;flex:1;border-radius:3px;background:var(--bg4);cursor:default;position:relative;}
.heatmap-cell:hover::after{content:attr(title);position:absolute;bottom:calc(100% + 4px);left:50%;transform:translateX(-50%);background:var(--bg3);border:1px solid var(--border);border-radius:5px;padding:3px 7px;font-size:10px;white-space:nowrap;color:var(--text1);z-index:10;pointer-events:none;}
.heatmap-cell.h1{background:rgba(34,197,94,.2);}
.heatmap-cell.h2{background:rgba(34,197,94,.45);}
.heatmap-cell.h3{background:rgba(251,146,60,.6);}
.heatmap-cell.h4{background:rgba(251,146,60,.85);}
.heatmap-cell.h5{background:rgba(239,68,68,.85);}
.heatmap-legend{display:flex;align-items:center;gap:8px;padding:0 18px 12px;font-size:10px;color:var(--text3);}
.heatmap-legend-cells{display:flex;gap:3px;}
.heatmap-legend-cell{width:14px;height:14px;border-radius:2px;}
.dash-insight{background:linear-gradient(135deg,rgba(251,146,60,.07),rgba(34,197,94,.04));border:1px solid rgba(251,146,60,.2);border-radius:var(--r);padding:14px 18px;display:flex;align-items:flex-start;gap:12px;margin-top:4px;}
.dash-insight-icon{font-size:20px;flex-shrink:0;margin-top:1px;}
.dash-insight-title{font-size:12px;font-weight:700;color:var(--orange);margin-bottom:3px;}
.dash-insight-text{font-size:12px;color:var(--text2);line-height:1.5;}
.dash-live-dot{width:7px;height:7px;background:var(--green);border-radius:50%;display:inline-block;animation:livepulse 1.6s ease-in-out infinite;margin-right:4px;}
@keyframes livepulse{0%,100%{opacity:1;transform:scale(1);}50%{opacity:.4;transform:scale(.7);}}
.dash-refresh-note{text-align:center;font-size:11px;color:var(--text3);margin-top:12px;}
@media(max-width:700px){.dash-two-col{grid-template-columns:1fr;}.dash-grid-3{grid-template-columns:1fr;}.dash-tabs{overflow-x:auto;max-width:100%;}.dash-tab{white-space:nowrap;}}

/* ══ CONTACT DRAWER ═════════════════════════════════════ */
.contact-drawer{position:absolute;top:0;right:0;bottom:0;width:360px;background:var(--bg2);border-left:1px solid var(--border);display:flex;flex-direction:column;transform:translateX(100%);transition:transform .25s cubic-bezier(.4,0,.2,1);z-index:50;overflow:hidden;}
.contact-drawer.open{transform:translateX(0);}
.drawer-header{padding:14px 16px;border-bottom:1px solid var(--border);display:flex;align-items:center;gap:10px;}
.drawer-header h3{flex:1;font-size:13px;font-weight:700;}
.drawer-close{background:none;border:none;color:var(--text3);cursor:pointer;font-size:18px;padding:2px 6px;border-radius:5px;}
.drawer-close:hover{color:var(--red);}
.drawer-body{flex:1;overflow-y:auto;padding:16px;}
.drawer-profile{padding-bottom:12px;border-bottom:1px solid var(--border);margin-bottom:14px;}
.drawer-avatar{width:92px;height:92px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:30px;font-weight:800;margin:0 auto 12px;}
.drawer-name{text-align:center;font-size:15px;font-weight:800;margin-bottom:2px;}
.drawer-name-input{display:block;width:100%;background:transparent;border:1px solid transparent;border-radius:6px;color:inherit;font-family:inherit;padding:2px 6px;cursor:text;transition:.15s;}
.drawer-name-input:hover{border-color:var(--border2);background:var(--bg2);}
.drawer-name-input:focus{outline:none;border-color:var(--blue);background:var(--bg2);}
.drawer-phone{text-align:center;font-size:12px;color:var(--text2);font-family:'JetBrains Mono',monospace;margin-bottom:16px;}
.drawer-section{margin-bottom:14px;padding-bottom:14px;border-bottom:1px solid var(--border);}
.drawer-section:last-child{border-bottom:none;padding-bottom:0;}
.drawer-section-title{font-size:11px;font-weight:700;color:var(--text2);margin-bottom:8px;}
.drawer-section-title-inline{display:flex;align-items:center;justify-content:space-between;gap:8px;}
.drawer-media-strip{display:flex;align-items:center;gap:8px;overflow-x:auto;padding-bottom:2px;}
.drawer-media-item{width:66px;min-width:66px;height:58px;border-radius:11px;border:1px solid var(--border2);background:var(--bg3);display:flex;align-items:center;justify-content:center;overflow:hidden;cursor:pointer;color:var(--text2);font-size:10px;font-weight:700;text-decoration:none;position:relative;}
.drawer-media-item:hover{border-color:var(--green);}
.drawer-media-item img{width:100%;height:100%;object-fit:cover;display:block;}
.drawer-media-type{font-size:10px;font-weight:800;letter-spacing:.06em;color:var(--text2);}
.drawer-media-doc{padding:8px;text-align:center;line-height:1.25;}
.drawer-empty{width:100%;padding:10px;border:1px dashed var(--border2);border-radius:10px;font-size:11px;color:var(--text3);text-align:center;background:var(--bg3);}
.drawer-empty-inline{font-size:11px;color:var(--text3);}
.drawer-actions-row{display:flex;align-items:center;gap:8px;justify-content:space-between;margin-top:8px;}
.drawer-switch-action{display:flex;align-items:center;gap:8px;font-size:12px;color:var(--text2);}
.drawer-unread-btn{height:30px;border-radius:999px;border:1px solid var(--border2);padding:0 12px;background:var(--bg3);font-size:12px;font-weight:700;color:var(--text2);cursor:pointer;}
.drawer-unread-btn.active{background:color-mix(in srgb,var(--blue) 24%,var(--bg3));border-color:color-mix(in srgb,var(--blue) 65%,var(--border));color:var(--blue);}
.drawer-tags{display:flex;flex-wrap:wrap;gap:5px;}
.drawer-tag{padding:3px 9px;border-radius:20px;font-size:11px;font-weight:600;background:var(--bg4);border:1px solid var(--border2);color:var(--text2);display:flex;align-items:center;gap:4px;}
.drawer-tag-remove{cursor:pointer;color:var(--text3);font-size:13px;}
.drawer-tag-remove:hover{color:var(--red);}
.drawer-add-tag{display:flex;gap:6px;margin-top:6px;}
.drawer-add-tag input{flex:1;background:var(--bg3);border:1px solid var(--border);border-radius:7px;padding:6px 10px;color:var(--text);font-size:12px;outline:none;font-family:inherit;}
.drawer-add-tag input:focus{border-color:var(--green);}
.drawer-field{background:var(--bg3);border:1px solid var(--border);border-radius:7px;padding:8px 12px;margin-bottom:6px;}
.drawer-field-label{font-size:10px;color:var(--text3);font-weight:700;text-transform:uppercase;margin-bottom:2px;}
.drawer-field-value{font-size:12px;color:var(--text);}
.drawer-field-input{width:100%;background:none;border:none;outline:none;color:var(--text);font-size:12px;font-family:inherit;}
.drawer-field-select{width:100%;background:none;border:none;outline:none;color:var(--text);font-size:12px;font-family:inherit;}
.drawer-field-textarea{width:100%;background:none;border:none;outline:none;color:var(--text);font-size:12px;font-family:inherit;resize:vertical;min-height:76px;}
.drawer-protocol-row{display:flex;align-items:center;justify-content:space-between;gap:10px;}
.drawer-protocol-value{font-family:'JetBrains Mono',monospace;font-size:14px;font-weight:700;color:var(--blue);}
.history-item{padding:8px 10px;border-radius:8px;background:var(--bg3);border:1px solid var(--border);margin-bottom:6px;cursor:pointer;transition:background .15s;}
.history-item:hover{background:var(--bg4);}
.history-item-top{display:flex;align-items:center;justify-content:space-between;margin-bottom:3px;}
.history-item-sector{font-size:11px;font-weight:600;color:var(--blue);}
.history-item-date{font-size:10px;color:var(--text3);}
.history-item-agent{font-size:11px;color:var(--text2);}
.history-item-preview{font-size:11px;color:var(--text3);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:2px;}
.quick-replies-drawer{width:340px;}
.quick-replies-body{display:flex;flex-direction:column;}
.quick-reply-item{width:100%;text-align:left;font-family:inherit;padding:10px 12px;border-radius:12px;border:1px solid var(--border);background:var(--bg3);cursor:pointer;transition:all .15s;margin-bottom:8px;}
.quick-reply-item:hover{border-color:color-mix(in srgb,var(--green) 45%, var(--border));background:color-mix(in srgb,var(--green) 8%, var(--bg3));}
.quick-reply-title{font-size:12px;font-weight:800;color:var(--text);}
.quick-reply-text{font-size:12px;color:var(--text2);margin-top:5px;line-height:1.45;white-space:pre-wrap;word-break:break-word;}
.quick-reply-empty{font-size:12px;color:var(--text3);padding:10px 2px;}
.history-preview-modal{max-width:min(920px,96vw);padding:0;overflow:hidden;}
.history-preview-shell{display:flex;flex-direction:column;max-height:min(88vh,860px);}
.history-preview-header{padding:20px 24px 16px;border-bottom:1px solid var(--border);display:flex;align-items:flex-start;justify-content:space-between;gap:16px;background:linear-gradient(180deg,var(--bg2),var(--bg3));}
.history-preview-actions{display:flex;align-items:center;gap:8px;}
.history-preview-title{font-size:22px;font-weight:800;line-height:1.1;}
.history-preview-subtitle{font-size:12px;color:var(--text2);margin-top:6px;}
.history-preview-meta{padding:14px 24px;border-bottom:1px solid var(--border);display:flex;flex-wrap:wrap;gap:16px;font-size:12px;color:var(--text2);background:color-mix(in srgb,var(--bg2) 88%, transparent);}
.history-preview-body{padding:22px 24px;overflow-y:auto;display:flex;flex-direction:column;gap:14px;background:var(--panel-grad);}
.history-preview-body .msg-wrapper{margin-bottom:2px;}
.history-preview-body .msg-row{max-width:82%;}
.history-preview-body .msg-bubble{box-shadow:0 10px 22px rgba(0,0,0,.06);}
.history-preview-body .msg-img{max-width:320px;}
.history-preview-body .msg-video{max-width:340px;max-height:260px;}
.history-preview-body .msg-file{margin-top:10px;}
.history-preview-msg{max-width:min(76%,560px);padding:14px 16px;border-radius:18px;border:1px solid var(--border);box-shadow:0 10px 22px rgba(0,0,0,.06);}
.history-preview-msg.from-contact,.history-preview-msg.from-bot{align-self:flex-start;background:var(--bg2);border-bottom-left-radius:6px;}
.history-preview-msg.from-agent{align-self:flex-end;background:linear-gradient(135deg,color-mix(in srgb,var(--green) 88%, #fff) 0%,var(--green2) 100%);color:#042312;border-color:transparent;border-bottom-right-radius:6px;}
.history-preview-sender{font-size:11px;font-weight:800;margin-bottom:8px;color:var(--blue);}
.history-preview-msg.from-agent .history-preview-sender{color:#0b3b1b;}
.history-preview-text{font-size:13px;line-height:1.55;white-space:pre-wrap;word-break:break-word;}
.history-preview-time{font-size:11px;opacity:.65;margin-top:10px;}
.history-preview-attachment{margin-top:12px;}
.history-preview-image-btn{margin-top:12px;border:none;background:transparent;padding:0;cursor:pointer;display:block;width:100%;}
.history-preview-image{width:100%;max-width:320px;max-height:320px;object-fit:cover;border-radius:14px;border:1px solid var(--border);display:block;}
.history-preview-file{display:inline-flex;align-items:center;gap:8px;margin-top:12px;padding:10px 12px;border-radius:12px;background:rgba(0,0,0,.12);text-decoration:none;color:inherit;font-size:12px;font-weight:700;}
.history-preview-attachment audio{width:min(320px,100%);}
.history-preview-fallback{padding:10px 12px;border-radius:12px;background:rgba(0,0,0,.08);font-size:12px;color:var(--text2);}
.history-preview-empty{padding:36px 18px;text-align:center;color:var(--text2);font-size:13px;}
.history-preview-footer{padding:12px 24px 18px;border-top:1px solid var(--border);font-size:12px;color:var(--text3);text-align:center;background:var(--bg2);}
@media (max-width: 760px){
  .history-preview-header,.history-preview-meta,.history-preview-body,.history-preview-footer{padding-left:16px;padding-right:16px;}
  .history-preview-msg{max-width:100%;}
}

/* ══ QUOTED REPLY ════════════════════════════════════════ */
.msg-quoted{border-left:3px solid var(--green);background:rgba(0,0,0,.2);border-radius:0 6px 6px 0;padding:5px 8px;margin-bottom:5px;font-size:11px;cursor:pointer;overflow:hidden;min-width:0;}
.msg-quoted.from-agent-quote{border-left-color:rgba(0,0,0,.3);}
.msg-quoted-name{font-size:10px;font-weight:700;color:var(--green);margin-bottom:1px;}
.msg-quoted.from-agent-quote .msg-quoted-name{color:rgba(0,0,0,.5);}
.msg-quoted-text{opacity:.8;white-space:normal;word-break:break-word;overflow-wrap:anywhere;overflow:hidden;display:-webkit-box;-webkit-line-clamp:3;-webkit-box-orient:vertical;}
.reply-preview{display:none;padding:8px 18px 0;align-items:center;gap:8px;background:var(--bg2);}
.reply-preview.visible{display:flex;}
.reply-preview-bar{flex:1;background:var(--bg3);border-left:3px solid var(--green);border-radius:0 7px 7px 0;padding:6px 10px;font-size:12px;}
.reply-preview-name{font-size:10px;font-weight:700;color:var(--green);margin-bottom:1px;}
.reply-preview-text{color:var(--text2);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}
.reply-cancel{background:none;border:none;color:var(--text3);cursor:pointer;font-size:18px;padding:0 4px;}
.reply-cancel:hover{color:var(--red);}

/* ══ MSG ACTIONS (hover inline) ══════════════════════════ */
.msg-wrapper{display:flex;flex-direction:column;margin-bottom:2px;}
.msg-wrapper.from-agent{align-items:flex-end;}
.msg-wrapper.from-contact,.msg-wrapper.from-bot{align-items:flex-start;}
/* Linha que contém bolha + botões lado a lado */
.msg-row{display:flex;align-items:flex-end;gap:5px;max-width:78%;}
/* Para mensagens do agente: ações ficam à esquerda da bolha */
.msg-wrapper.from-agent .msg-row{flex-direction:row;}
/* Para mensagens do contato/bot: ações ficam à direita da bolha */
.msg-wrapper.from-contact .msg-row,.msg-wrapper.from-bot .msg-row{flex-direction:row;}
/* Wrap da bolha — position:relative para ancorar o emoji picker e os botões de ação */
.msg-bubble-wrap{position:relative;min-width:0;flex:1;}
/* Botões de ação: absolutos fora do fluxo — não causam reflow e não estendem a zona de hover */
.msg-actions{position:absolute;top:6px;right:8px;z-index:20;display:flex;align-items:center;gap:4px;white-space:nowrap;visibility:hidden;opacity:0;pointer-events:none;transition:opacity .15s;}
.msg-wrapper.from-contact .msg-actions,.msg-wrapper.from-bot .msg-actions,.msg-wrapper.from-agent .msg-actions{left:auto;right:8px;}
.msg-bubble-wrap:hover .msg-actions,.msg-actions:hover{visibility:visible;opacity:1;pointer-events:auto;}
.msg-bubble:focus-within .msg-actions{visibility:visible;opacity:1;pointer-events:auto;}
.msg-action-emoji,.msg-action-chevron{width:24px;height:24px;border-radius:999px;border:1px solid var(--border2);background:var(--bg2);color:var(--text2);cursor:pointer;display:inline-flex;align-items:center;justify-content:center;line-height:1;font-size:13px;padding:0;transition:all .15s;}
.msg-action-emoji:hover,.msg-action-chevron:hover{border-color:var(--green);color:var(--text);background:var(--bg3);}
.msg-action-emoji{font-size:14px;}
.msg-action-dropdown{position:absolute;top:28px;right:0;display:none;min-width:140px;padding:6px;background:var(--bg2);border:1px solid var(--border2);border-radius:10px;box-shadow:var(--shadow);}
.msg-action-dropdown.open{display:flex;flex-direction:column;gap:3px;}
.msg-action-dropdown-item{border:0;background:transparent;color:var(--text);font-size:12px;text-align:left;padding:7px 9px;border-radius:8px;cursor:pointer;}
.msg-action-dropdown-item:hover{background:var(--bg3);}
.msg-action-dropdown-item--danger{color:var(--red);}
.msg-action-dropdown-item--danger:hover{background:color-mix(in srgb,var(--red) 12%, var(--bg3));}
.msg-action-btn{width:27px;height:27px;border-radius:7px;background:var(--bg3);border:1px solid var(--border2);color:var(--text2);cursor:pointer;display:flex;align-items:center;justify-content:center;font-size:13px;transition:all .15s;}
.msg-action-btn:hover{background:var(--bg4);color:var(--text);}
.msg-state-tags{display:flex;gap:5px;margin:2px 0 4px}
.msg-state-tag{display:inline-flex;align-items:center;height:18px;padding:0 7px;border-radius:999px;font-size:10px;font-weight:700;letter-spacing:.01em;text-transform:uppercase;border:1px solid var(--border2);background:var(--bg3);color:var(--text2)}
.msg-state-tag.deleted{border-color:#ef444460;color:#ef4444;background:rgba(239,68,68,.09)}
.msg-state-tag.edited{border-color:#f59e0b60;color:#f59e0b;background:rgba(245,158,11,.1)}
.msg-text-deleted{white-space:pre-wrap;color:var(--text2);font-style:italic}
.msg-text{white-space:pre-wrap;word-break:break-word;}
.msg-text strong{font-weight:700;}
.msg-text em{font-style:italic;}
.msg-text del{text-decoration:line-through;opacity:.75;}
.msg-text a{color:inherit;text-decoration:underline;opacity:.85;word-break:break-all;}
.msg-text a:hover{opacity:1;}
.msg-bubble.from-contact .msg-text a{color:inherit;}
.msg-bubble.from-agent .msg-text a{color:inherit;}
.wa-pre{display:block;font-family:monospace;font-size:.86em;background:rgba(0,0,0,.07);border-radius:6px;padding:6px 10px;margin:4px 0;white-space:pre-wrap;word-break:break-word;}
.wa-code{font-family:monospace;font-size:.86em;background:rgba(0,0,0,.07);border-radius:3px;padding:1px 5px;}
.msg-bubble.from-agent .wa-pre,.msg-bubble.from-agent .wa-code{background:rgba(0,0,0,.12);}

/* ══ EMOJI REACTIONS ═════════════════════════════════════ */
.msg-reactions{display:flex;flex-wrap:wrap;gap:4px;margin-top:3px;}
.reaction-badge{background:var(--bg3);border:1px solid var(--border2);border-radius:20px;padding:2px 7px;font-size:12px;cursor:pointer;transition:all .15s;display:flex;align-items:center;gap:3px;}
.reaction-badge:hover{border-color:var(--green);}
.reaction-badge.mine{background:var(--glow);border-color:var(--green);}
.reaction-count{font-size:10px;color:var(--text2);}
.emoji-picker-popup{position:absolute;background:var(--bg2);border:1px solid var(--border2);border-radius:12px;padding:8px;display:none;z-index:100;box-shadow:var(--shadow);bottom:calc(100% + 4px);}
.msg-wrapper.from-agent .emoji-picker-popup{right:0;}
.msg-wrapper.from-contact .emoji-picker-popup,.msg-wrapper.from-bot .emoji-picker-popup{left:0;}
.emoji-picker-popup.open{display:flex;flex-wrap:wrap;gap:4px;width:180px;}
.emoji-opt{font-size:20px;cursor:pointer;padding:4px;border-radius:6px;transition:background .1s;line-height:1;}
.emoji-opt:hover{background:var(--bg4);}

/* ══ AUDIO PLAYER (estilo WhatsApp) ═════════════════════ */
.wa-audio{display:flex;flex-direction:column;gap:8px;padding:8px 10px;margin-top:4px;min-width:220px;max-width:320px;border-radius:14px;background:rgba(255,255,255,.08);border:1px solid rgba(255,255,255,.08);}
.wa-audio-head{display:flex;align-items:center;justify-content:space-between;gap:8px;}
.wa-audio-badge{display:inline-flex;align-items:center;padding:2px 8px;border-radius:999px;background:rgba(255,255,255,.14);font-size:9px;font-weight:800;letter-spacing:.08em;line-height:1.4;}
.wa-audio-meta{display:flex;align-items:center;gap:6px;}
.wa-audio-state{font-size:10px;opacity:.72;font-weight:700;}
.wa-speed-btn{display:inline-flex;align-items:center;justify-content:center;min-width:42px;height:24px;padding:0 8px;border-radius:999px;border:1px solid rgba(255,255,255,.16);background:rgba(255,255,255,.08);color:inherit;font-size:10px;font-weight:800;cursor:pointer;transition:background .15s,border-color .15s;}
.wa-speed-btn:hover{background:rgba(255,255,255,.16);border-color:rgba(255,255,255,.28);}
.wa-audio-main{display:flex;align-items:center;gap:8px;}
.wa-play-btn{width:34px;height:34px;border-radius:50%;border:none;background:rgba(0,0,0,.15);color:inherit;cursor:pointer;display:flex;align-items:center;justify-content:center;flex-shrink:0;font-size:14px;transition:background .1s;}
.wa-play-btn:hover{background:rgba(0,0,0,.28);}
.wa-waveform{flex:1;display:flex;align-items:center;gap:2px;height:30px;cursor:pointer;}
.wa-bar{width:3px;min-height:3px;border-radius:2px;background:currentColor;opacity:.3;transition:opacity .08s;}
.wa-bar.played{opacity:.85;}
.wa-time{font-size:10px;opacity:.72;flex-shrink:0;font-variant-numeric:tabular-nums;min-width:38px;text-align:right;font-weight:700;}
.wa-transcription{font-size:11px;opacity:.75;margin-top:5px;line-height:1.4;font-style:italic;max-width:260px;word-break:break-word;}

/* ══ LOAD MORE ═══════════════════════════════════════════ */
.load-more-btn{display:block;margin:0 auto 14px;padding:7px 20px;background:var(--bg3);border:1px solid var(--border2);border-radius:20px;font-size:12px;font-weight:600;color:var(--text2);cursor:pointer;transition:all .15s;}
.load-more-btn:hover{border-color:var(--green);color:var(--green);}
.chat-prev-wrap{margin-bottom:10px;}
.chat-prev-title{font-size:11px;font-weight:700;color:var(--text3);text-transform:uppercase;letter-spacing:.06em;margin:0 0 8px 2px;}
.chat-prev-list{display:flex;flex-direction:column;gap:8px;margin-bottom:8px;}
.chat-prev-item{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:10px 12px;background:var(--bg3);border:1px solid var(--border);border-radius:12px;}
.chat-prev-item-main{min-width:0;display:flex;flex-direction:column;gap:2px;}
.chat-prev-item-line{font-size:12px;color:var(--text2);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}
.chat-prev-item-sub{font-size:11px;color:var(--text3);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}

/* ══ QR CODE CANVAS ═════════════════════════════════════ */
.qr-wrapper{display:flex;flex-direction:column;align-items:center;gap:10px;margin-bottom:14px;}
.qr-canvas-box{position:relative;background:#fff;border-radius:12px;padding:14px;display:inline-flex;align-items:center;justify-content:center;box-shadow:0 0 0 1px #ffffff18,0 8px 32px #00000040;}
#qr-canvas-container{width:200px;height:200px;display:flex;align-items:center;justify-content:center;}
#qr-canvas-container canvas,#qr-canvas-container img{width:200px!important;height:200px!important;display:block;}
.qr-scan-line{position:absolute;left:14px;right:14px;height:2px;background:linear-gradient(90deg,transparent,#22c55e,transparent);border-radius:1px;top:14px;animation:qr-scan 2.5s ease-in-out infinite;opacity:.7;}
@keyframes qr-scan{0%{top:14px;opacity:0}10%{opacity:.7}90%{opacity:.7}100%{top:calc(100% - 16px);opacity:0}}
.qr-status-row{display:flex;align-items:center;gap:8px;font-size:12px;color:var(--text2);width:100%;}
.qr-pulse{width:8px;height:8px;border-radius:50%;background:var(--green);flex-shrink:0;animation:pulse 1.5s infinite;}
@keyframes pulse{0%,100%{opacity:1;transform:scale(1)}50%{opacity:.4;transform:scale(.8)}}
@keyframes spin{to{transform:rotate(360deg)}}
.qr-hint{font-size:11px;color:var(--text3);text-align:center;line-height:1.5;}
.qr-hint strong{color:var(--text2);}
.qr-expire-bar{width:100%;height:3px;background:var(--bg4);border-radius:2px;overflow:hidden;}
#qr-expire-fill{height:100%;background:var(--green);border-radius:2px;width:100%;transition:width 1s linear;}
.qr-connected-badge{display:flex;align-items:center;justify-content:center;gap:8px;padding:12px;background:#22c55e18;border:1px solid #22c55e30;border-radius:10px;font-size:13px;font-weight:600;color:var(--green);}

/* ── SISTEMA: mensagens de evento (protocolo, transferência) ── */
.msg-system-event{display:flex;align-items:center;justify-content:center;gap:10px;margin:12px 0;padding:0 16px;}
.msg-system-event::before,.msg-system-event::after{content:'';flex:1;height:1px;background:var(--border2);}
.msg-system-event-text{white-space:nowrap;font-size:11px;font-weight:600;color:var(--text3);background:var(--bg2);padding:3px 10px;border-radius:999px;border:1px solid var(--border2);}
.msg-system-event--private .msg-system-event-text{white-space:normal;max-width:70%;text-align:center;border-radius:10px;color:var(--orange);border-color:var(--orange);}

/* ── TOGGLE SWITCH (alias para .toggle compatível com label) ── */
.toggle-switch{position:relative;display:inline-block;width:44px;height:24px;cursor:pointer;flex-shrink:0;}
.toggle-switch input{opacity:0;width:0;height:0;}
.toggle-switch .toggle-slider{position:absolute;inset:0;background:var(--bg4);border-radius:12px;transition:.2s;border:1px solid var(--border2);}
.toggle-switch .toggle-slider::before{content:'';position:absolute;left:3px;top:3px;width:16px;height:16px;background:var(--text3);border-radius:50%;transition:.2s;}
.toggle-switch input:checked+.toggle-slider{background:var(--glow);border-color:var(--green);}
.toggle-switch input:checked+.toggle-slider::before{background:var(--green);transform:translateX(20px);}

/* ── RELATÓRIOS ─────────────────────────────────────────── */
.reports-header-actions{display:flex;align-items:center;gap:8px;flex-wrap:wrap;}
.reports-filters-card{margin-bottom:14px;}
.reports-filters-body{display:flex;flex-direction:column;gap:12px;}
.reports-date-type-row{display:flex;align-items:center;gap:12px;flex-wrap:wrap;}
.reports-date-type-option{display:inline-flex;align-items:center;gap:6px;font-size:12px;color:var(--text2);}
.reports-date-type-option input{accent-color:var(--green);}
.reports-filter-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(220px,1fr));gap:12px;}
.reports-filter-group{display:flex;flex-direction:column;gap:5px;}
.reports-filter-label{font-size:11px;font-weight:700;color:var(--text2);text-transform:uppercase;letter-spacing:.5px;}
.reports-filters-footer{display:flex;align-items:center;justify-content:space-between;gap:10px;flex-wrap:wrap;padding-top:6px;border-top:1px solid var(--border);}

#reports-table-wrap{overflow-x:auto;-webkit-overflow-scrolling:touch;}
.reports-table{width:100%;border-collapse:collapse;font-size:13px;background:var(--bg2);border-radius:var(--r);overflow:hidden;border:1px solid var(--border);}
.reports-table thead tr{background:var(--bg3);border-bottom:2px solid var(--border);}
.reports-table th{padding:10px 12px;text-align:left;font-size:11px;font-weight:700;color:var(--text2);text-transform:uppercase;letter-spacing:.5px;white-space:nowrap;}
.reports-table td{padding:10px 12px;border-bottom:1px solid var(--border2);vertical-align:middle;}
.reports-table tbody tr:last-child td{border-bottom:none;}
.reports-table tbody tr:nth-child(even){background:color-mix(in srgb,var(--bg3) 42%, transparent);}
.reports-table tbody tr:hover{background:color-mix(in srgb,var(--green) 8%, var(--bg3));}

/* ══════════════════════════════════════════════════════════════════════════
   MOBILE (≤640px) — layout estilo app nativo
   ══════════════════════════════════════════════════════════════════════════ */

/* ── Elementos que só aparecem no mobile ── */
.mobile-back-btn{display:none;}
.mobile-top-bar{display:none;}
.mobile-nav-bar{display:none;}
.mobile-drawer-overlay{display:none;}
.mobile-drawer{display:none;}

/* ── Drawer slide-in ── */
.mobile-drawer{position:fixed;top:0;left:0;bottom:0;width:78%;max-width:300px;background:var(--bg2);z-index:200;flex-direction:column;transform:translateX(-100%);transition:transform .25s ease;box-shadow:4px 0 32px rgba(0,0,0,.35);}
.mobile-drawer.open{transform:translateX(0);}
.mobile-drawer-overlay{position:fixed;inset:0;background:rgba(0,0,0,.5);z-index:199;backdrop-filter:blur(2px);}
.mobile-drawer-header{display:flex;align-items:center;gap:12px;padding:20px 16px 16px;border-bottom:1px solid var(--border);}
.mobile-drawer-logo{width:40px;height:40px;border-radius:12px;background:var(--green);display:flex;align-items:center;justify-content:center;flex-shrink:0;}
.mobile-drawer-logo svg{width:22px;height:22px;fill:#000;}
.mobile-drawer-title{font-size:17px;font-weight:800;letter-spacing:-.02em;}
.mobile-drawer-close{margin-left:auto;width:32px;height:32px;border-radius:8px;border:1px solid var(--border2);background:none;color:var(--text2);cursor:pointer;display:flex;align-items:center;justify-content:center;}
.mobile-drawer-close svg{width:16px;height:16px;}
.mobile-drawer-body{flex:1;overflow-y:auto;padding:10px 8px;}
.mobile-drawer-item{display:flex;align-items:center;gap:14px;padding:13px 12px;border-radius:12px;border:none;background:none;color:var(--text);cursor:pointer;width:100%;text-align:left;font-family:inherit;font-size:14px;font-weight:600;transition:background .12s;}
.mobile-drawer-item svg{width:20px;height:20px;color:var(--text2);flex-shrink:0;}
.mobile-drawer-item:hover,.mobile-drawer-item.active{background:color-mix(in srgb,var(--green) 10%,var(--bg3));color:var(--green);}
.mobile-drawer-item.active svg,.mobile-drawer-item:hover svg{color:var(--green);}
.mobile-drawer-sep{height:1px;background:var(--border);margin:8px 8px;}
.mobile-drawer-footer{padding:14px 16px;border-top:1px solid var(--border);display:flex;align-items:center;gap:12px;}
.mobile-drawer-user-ava{width:38px;height:38px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-weight:800;font-size:13px;flex-shrink:0;}
.mobile-drawer-user-info{flex:1;min-width:0;}
.mobile-drawer-user-name{font-size:13px;font-weight:700;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}
.mobile-drawer-user-email{font-size:11px;color:var(--text3);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}
.mobile-drawer-logout{width:32px;height:32px;border-radius:8px;border:1px solid var(--border2);background:none;color:var(--text3);cursor:pointer;display:flex;align-items:center;justify-content:center;}
.mobile-drawer-logout svg{width:16px;height:16px;}

/* ── Top bar da lista ── */
.mobile-top-bar{align-items:center;gap:10px;padding:0 16px;height:56px;background:var(--bg2);border-bottom:1px solid var(--border);flex-shrink:0;}
.mobile-top-bar-menu{width:36px;height:36px;border-radius:10px;border:none;background:none;color:var(--text);cursor:pointer;display:flex;align-items:center;justify-content:center;}
.mobile-top-bar-menu svg{width:22px;height:22px;}
.mobile-top-bar-title{flex:1;font-size:20px;font-weight:800;letter-spacing:-.02em;}
.mobile-top-bar-actions{display:flex;gap:4px;}
.mobile-top-bar-btn{width:36px;height:36px;border-radius:10px;border:none;background:none;color:var(--text2);cursor:pointer;display:flex;align-items:center;justify-content:center;}
.mobile-top-bar-btn svg{width:20px;height:20px;}

/* ── Bottom nav ── */
.mobile-nav-bar{position:fixed;bottom:0;left:0;right:0;height:58px;background:var(--bg2);border-top:1px solid var(--border);z-index:50;align-items:stretch;justify-content:space-around;}
.mobile-nav-item{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:3px;padding:0 8px;border:none;background:none;color:var(--text3);cursor:pointer;font-size:10px;font-weight:700;flex:1;position:relative;transition:color .12s;}
.mobile-nav-item svg{width:22px;height:22px;}
.mobile-nav-item.active{color:var(--green);}
.mobile-nav-badge{position:absolute;top:6px;right:calc(50% - 18px);min-width:18px;height:18px;padding:0 5px;background:var(--red);border-radius:999px;font-size:9px;font-weight:800;color:#fff;display:flex;align-items:center;justify-content:center;border:2px solid var(--bg2);}

/* ── Botão voltar no chat ── */
.mobile-back-btn{align-items:center;justify-content:center;width:34px;height:34px;border-radius:10px;border:none;background:none;color:var(--text);cursor:pointer;flex-shrink:0;margin-right:2px;}
.mobile-back-btn svg{width:22px;height:22px;}

@media (max-width: 640px){
  /* Topbar desktop: oculta */
  .topbar{display:none!important;}
  .main{margin-top:0!important;}

  /* Mostra elementos mobile */
  .mobile-top-bar{display:flex;}
  .mobile-nav-bar{display:flex;}
  .mobile-back-btn{display:flex;}
  .mobile-drawer{display:flex;}
  .mobile-drawer-overlay{display:none;}

  /* Body com padding para nav bar */
  body{padding-bottom:58px;overflow:hidden;}

  /* Chat layout */
  .chat-layout{flex-direction:column;width:100%;}

  /* Lista de conversas: tela cheia por padrão */
  .conv-list{width:100%!important;min-width:0!important;border-right:none;display:flex;}

  /* Oculta header desktop da lista (substituído pelo mobile-top-bar) */
  .conv-header{display:none;}

  /* Oculta filtros desktop (substituídos pelo bottom nav) */
  .conv-filters{display:none;}

  /* Chat window: oculta até abrir conversa */
  .chat-window{display:none;flex-direction:column;width:100%;height:100%;}

  /* Quando conversa aberta */
  body.mobile-chat-open .conv-list{display:none;}
  body.mobile-chat-open .chat-window{display:flex;}

  /* Chat header ajustes */
  .chat-header{padding:10px 14px;gap:8px;}
  .chat-header-info h3{font-size:15px;}
  .chat-header-info p{font-size:10px;}
  .chat-header-actions{gap:4px;}
  .chat-header-actions .icon-btn{width:30px;height:30px;}

  /* Mensagens */
  .chat-messages{padding:14px 12px 10px;}
  .msg-row{max-width:100%;}
  .msg-file,.wa-audio,.msg-media-fallback{min-width:0;max-width:100%;width:100%;}
  .msg-img,.msg-video{max-width:min(100%,260px);}

  /* Input área */
  .chat-input-area{padding:10px 12px;}

  /* Evita zoom automático do navegador (iOS/Android) ao focar campos
     com font-size < 16px, que também desloca/"estranha" o layout */
  input,textarea,select,.form-input,.chat-input,.dm-input,.flow-builder-name-input,.drawer-field-input{font-size:16px!important;}

  /* Relatórios */
  .reports-table{min-width:760px;}
  .reports-filter-grid{grid-template-columns:1fr;}
  .reports-header-actions{width:100%;}
  .reports-header-actions .btn{flex:1;justify-content:center;}
  .reports-filters-footer{align-items:stretch;}
  .reports-filters-footer .btn{width:100%;justify-content:center;}
}

@media (max-width: 960px){
  .page{padding:20px 14px;}
  .page-header{flex-direction:column;align-items:stretch;gap:10px;margin-bottom:16px;}
  .page-header-left h1{font-size:19px;}
  .dash-tabs{width:100%;overflow-x:auto;}
}

/* ──────────────────────────────────────────────────────────
   KANBAN
   ────────────────────────────────────────────────────────── */
.kanban-board {
  display: flex;
  gap: 16px;
  overflow-x: auto;
  padding-bottom: 20px;
  min-height: 60vh;
  align-items: flex-start;
}
.kanban-empty {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  padding: 60px 24px;
  text-align: center;
  color: var(--text2);
  width: 100%;
}
.kanban-column {
  flex: 0 0 260px;
  background: var(--bg2);
  border-radius: 12px;
  display: flex;
  flex-direction: column;
  max-height: calc(100vh - 200px);
}
.kanban-col-header {
  padding: 12px 14px 10px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  border-radius: 12px 12px 0 0;
}
.kanban-col-title {
  font-weight: 600;
  font-size: 13px;
  color: var(--text1);
}
.kanban-col-count {
  background: var(--bg3);
  color: var(--text2);
  font-size: 11px;
  font-weight: 700;
  border-radius: 20px;
  padding: 2px 8px;
}
.kanban-col-body {
  flex: 1;
  overflow-y: auto;
  padding: 6px 10px 10px;
  display: flex;
  flex-direction: column;
  gap: 8px;
}
.kanban-card {
  background: var(--bg1);
  border: 1px solid var(--border);
  border-radius: 8px;
  padding: 10px 12px;
  cursor: pointer;
  transition: box-shadow 0.15s, transform 0.1s;
  draggable: true;
}
.kanban-card:hover {
  box-shadow: 0 4px 16px rgba(0,0,0,0.12);
  transform: translateY(-1px);
}
.kanban-card-title {
  font-size: 13px;
  font-weight: 600;
  color: var(--text1);
  margin-bottom: 4px;
}
.kanban-card-desc {
  font-size: 11px;
  color: var(--text3);
  margin-bottom: 6px;
  line-height: 1.4;
}
.kanban-card-footer {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
}
.kanban-priority-dot {
  width: 8px; height: 8px;
  border-radius: 50%;
  flex-shrink: 0;
}
.kanban-due {
  font-size: 10px;
  color: var(--text3);
  background: var(--bg3);
  border-radius: 4px;
  padding: 1px 5px;
}
.kanban-due.overdue {
  color: var(--red);
  background: rgba(239,68,68,0.1);
}
.kanban-assignee {
  font-size: 10px;
  color: var(--text2);
  background: var(--bg4);
  border-radius: 4px;
  padding: 1px 6px;
}
.kanban-add-card-btn {
  background: none;
  border: 1px dashed var(--border);
  border-radius: 8px;
  color: var(--text3);
  font-size: 12px;
  cursor: pointer;
  padding: 6px;
  text-align: center;
  transition: color 0.15s, border-color 0.15s;
}
.kanban-add-card-btn:hover {
  color: var(--accent);
  border-color: var(--accent);
}

/* ──────────────────────────────────────────────────────────
   CAMPANHAS
   ────────────────────────────────────────────────────────── */
.campaigns-list {
  display: flex;
  flex-direction: column;
  gap: 12px;
}
.campaign-card {
  background: var(--bg2);
  border: 1px solid var(--border);
  border-radius: 12px;
  padding: 16px 18px;
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 16px;
}
.campaign-card-left { flex: 1; min-width: 0; }
.campaign-name { font-size: 15px; font-weight: 600; color: var(--text1); margin-bottom: 4px; }
.campaign-msg {
  font-size: 12px;
  color: var(--text2);
  margin-bottom: 8px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.campaign-meta {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 11px;
  color: var(--text3);
  flex-wrap: wrap;
}
.campaign-card-right {
  display: flex;
  flex-direction: column;
  align-items: flex-end;
  gap: 4px;
  flex-shrink: 0;
}
.camp-status {
  font-size: 11px;
  font-weight: 600;
  border-radius: 20px;
  padding: 3px 10px;
}
.camp-status-draft { background: var(--bg3); color: var(--text2); }
.camp-status-running { background: rgba(59,130,246,0.15); color: #3b82f6; }
.camp-status-paused { background: rgba(245,158,11,0.15); color: #f59e0b; }
.camp-status-done { background: rgba(16,185,129,0.15); color: #10b981; }

/* Defensive wrapping for long labels/encoded leftovers */
.stat-sub,
.stat-label,
.dash-metric-label,
.dash-metric-unit,
.company-stat-label,
.company-stat-value,
.table td,
.table th,
.flow-builder-comp-item-label {
  overflow-wrap: anywhere;
  word-break: break-word;
}

/* Accessibility polish */
a:focus-visible,
button:focus-visible,
input:focus-visible,
select:focus-visible,
textarea:focus-visible,
[tabindex]:focus-visible{
  outline:2px solid var(--green);
  outline-offset:2px;
}
@media (prefers-reduced-motion: reduce){
  *,*::before,*::after{
    animation-duration:.01ms !important;
    animation-iteration-count:1 !important;
    transition-duration:.01ms !important;
    scroll-behavior:auto !important;
  }
}

/* ── Skeleton da lista de conversas ─────────────────────────── */
.conv-skeleton{padding:8px 12px;display:flex;flex-direction:column;gap:14px;}
.conv-skel-item{display:flex;align-items:center;gap:12px;}
.conv-skel-avatar{width:44px;height:44px;border-radius:50%;flex-shrink:0;background:var(--bg4);position:relative;overflow:hidden;}
.conv-skel-lines{flex:1;display:flex;flex-direction:column;gap:8px;}
.conv-skel-line{height:11px;border-radius:6px;background:var(--bg4);position:relative;overflow:hidden;}
.conv-skel-line.w45{width:45%;}.conv-skel-line.w50{width:50%;}.conv-skel-line.w55{width:55%;}
.conv-skel-line.w60{width:60%;}.conv-skel-line.w65{width:65%;}.conv-skel-line.w70{width:70%;}
.conv-skel-line.w75{width:75%;}.conv-skel-line.w80{width:80%;}.conv-skel-line.w85{width:85%;}
.conv-skel-avatar::after,.conv-skel-line::after{content:'';position:absolute;inset:0;transform:translateX(-100%);background:linear-gradient(90deg,transparent,var(--border2),transparent);animation:conv-skel-shimmer 1.4s infinite;}
@keyframes conv-skel-shimmer{100%{transform:translateX(100%);}}